About Company
Bellezza Hair Studio is a vibrant and highly-regarded beauty establishment nestled in the heart of Oworonshoki, Lagos. We pride ourselves on creating an inviting atmosphere where clients can relax, rejuvenate, and leave feeling beautiful and confident. Our team of skilled stylists and beauty professionals are dedicated to providing top-notch services, from trendy haircuts and intricate styling to advanced hair treatments and luxurious extensions. We believe that every client deserves a personalized experience, and our commitment to excellence has fostered a loyal clientele. At Bellezza, we don’t just do hair; we craft experiences and build lasting relationships, making us a beloved hub for beauty in the community. Join our family and be a part of a team that values creativity, client satisfaction, and professional growth.
Job Description
We are seeking a highly enthusiastic, organized, and client-focused Front Desk & Customer Relations Specialist to be the welcoming face of Bellezza Hair Studio. This pivotal role is perfect for someone who thrives in a fast-paced environment and possesses an innate ability to make every walk-in client feel valued and attended to. You will be the primary point of contact for our cherished clients, managing their journey from their initial greeting to their final departure. Your responsibilities will extend beyond mere reception duties; you will be instrumental in ensuring seamless salon operations, optimizing appointment schedules for walk-in clients, resolving inquiries, and fostering a warm, professional atmosphere that encourages repeat visits. This role demands exceptional communication skills, a proactive attitude, and a genuine passion for delivering outstanding customer service in the beauty industry. If you are passionate about creating memorable client experiences and contributing to a harmonious salon environment, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome all clients, especially walk-ins, ensuring they feel comfortable and valued upon arrival.
- Efficiently manage walk-in client flow, assessing their needs and assigning them to available stylists or advising on wait times.
- Handle incoming phone calls, inquiries, and emails professionally, providing accurate information about services, pricing, and availability.
- Schedule and confirm appointments, utilizing our booking system effectively to prevent conflicts and maximize stylist productivity.
- Process client payments accurately using our Point of Sale (POS) system, including cash, card, and mobile transfers.
- Maintain the cleanliness and organization of the reception area, ensuring it always presents a professional and inviting appearance.
- Assist clients with product selection and provide basic information about hair care products available for sale.
- Address client concerns and resolve minor issues promptly and courteously, escalating complex matters to salon management when necessary.
- Maintain up-to-date knowledge of all salon services, promotions, and stylist specializations.
- Assist with inventory management of retail products and salon supplies as needed.
- Collect client feedback to help improve service quality and overall salon experience.
Required Skills
- Proven experience in a customer service or front desk role, preferably in a retail or service-oriented environment.
- Exceptional verbal and written communication skills with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Proficiency in using computer systems, including booking software and Point of Sale (POS) systems.
- Ability to work effectively in a fast-paced, dynamic environment and handle pressure gracefully.
- Problem-solving skills and a proactive approach to client satisfaction.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience working in a hair salon, spa, or beauty-related industry.
- Familiarity with various hair services and beauty products.
- Basic knowledge of social media platforms for potential client engagement.
- A diploma or certification in customer service or hospitality.
Perks & Benefits
- Competitive salary package.
- Performance-based bonuses.
- Generous staff discounts on salon services and products.
- Opportunities for professional development and training.
- A supportive and friendly work environment.
- Contribution to a highly respected local business.
- Regular team-building activities.
How to Apply
Are you ready to be the welcoming face of Bellezza Hair Studio and contribute to an unparalleled client experience? We invite passionate individuals to join our growing team. To apply, please click on the application link below. We look forward to reviewing your application!