About Company
Novotel Warszawa Centrum, a proud member of the global Accor family, stands as a beacon of modern hospitality in the heart of Poland’s vibrant capital. We are more than just a hotel; we are a dynamic hub where guests from around the world converge, seeking comfort, convenience, and an authentic Warsaw experience. Our commitment to ‘feeling welcome’ is at the core of everything we do, from our contemporary design and exceptional amenities to our passionate and diverse team. We believe in fostering a supportive and inclusive environment where every team member is empowered to deliver outstanding service and grow their career. Join us in shaping memorable moments for our guests and contributing to the renowned reputation of Accor.
Job Description
Are you a natural people-person with a genuine passion for hospitality? Do you thrive in a fast-paced environment where every day brings new opportunities to create positive experiences? Novotel Warszawa Centrum is seeking an enthusiastic and dedicated Full-time Guest Service Agent to join our vibrant Front Office team. In this pivotal role, you will be the welcoming face of our hotel, often the first and last point of contact for our valued guests. Your primary mission will be to ensure a seamless, enjoyable, and memorable stay for everyone who walks through our doors.
You will be responsible for a range of essential duties, from efficient check-ins and check-outs, handling reservations with precision, to providing insightful local recommendations that enrich our guests’ visit to Warsaw. More than just transactions, this role is about connection – understanding guest needs, anticipating their desires, and proactively resolving any concerns with a warm smile and professional demeanor. You will be an ambassador for Novotel and Warsaw, embodying our brand standards and exceeding expectations at every touchpoint.
We are looking for someone who is not only detail-oriented and organized but also possesses exceptional communication skills and a calm, problem-solving attitude. If you are eager to contribute to a world-class hospitality experience, develop your career within an international hotel group, and be part of a team that celebrates diversity and teamwork, then we encourage you to apply. This is an exciting opportunity to truly make a difference in our guests’ journeys and become an integral part of the Novotel Warszawa Centrum family. Your passion for service will be key to our continued success.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Efficiently manage guest departures, processing payments and providing express check-out services.
- Handle all guest inquiries, requests, and concerns promptly and professionally, ensuring guest satisfaction.
- Manage room reservations, modifications, and cancellations with accuracy.
- Operate the hotel's switchboard, directing calls and taking messages.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Process cash, credit card, and other forms of payment according to hotel procedures.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure a cohesive and high-quality guest experience.
- Upsell hotel services and amenities where appropriate.
Required Skills
- Excellent verbal and written communication skills in Polish and English.
- Proven customer service experience, preferably in a guest-facing role.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Proficiency in basic computer applications (Microsoft Office Suite).
- High level of professionalism and attention to detail.
- Problem-solving abilities and a proactive attitude.
Preferred Qualifications
- Previous experience in a hotel front office or similar hospitality role.
- Familiarity with hotel management software (e.g., Opera PMS).
- Knowledge of a third language (e.g., German, French, Spanish).
- Degree or diploma in Hospitality Management or related field.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement within Accor.
- Access to exclusive Accor employee rates worldwide.
- Comprehensive training programs and mentorship.
- Positive and supportive work environment.
- Medical care package.
- Multisport card access.
How to Apply
If you are ready to embark on a rewarding career in hospitality and contribute to a world-renowned brand, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.