About Company
Guaranty Trust Holding Company Plc (GTBank) is a leading African financial institution with a strong brand identity and a history of innovation. Renowned for its service quality, excellent customer experience, and robust technological infrastructure, GTBank has consistently pushed the boundaries of digital banking and financial inclusion. We pride ourselves on attracting, developing, and retaining the best talent, fostering a dynamic and inclusive work environment where employees are empowered to achieve their full potential. With a commitment to ethical practices and sustainable growth, GTBank is dedicated to providing superior financial services and contributing positively to the communities it serves. Joining GTBank means becoming part of a forward-thinking organization that values excellence, integrity, and a customer-centric approach in everything we do.
Job Description
Are you a proactive and highly skilled IT professional looking for an immediate opportunity to make a significant impact? GTBank is seeking an exceptional IT Support Officer to join our dynamic team in Shelter Afrique, Uyo. This is a critical role for an individual who thrives in a fast-paced environment and possesses the technical prowess to provide comprehensive IT support, ensuring our operations run seamlessly. As an IT Support Officer, you will be the first point of contact for staff requiring technical assistance, playing a vital role in maintaining the stability and efficiency of our banking systems and infrastructure.
We are looking for someone who can hit the ground running, bringing their expertise in hardware, software, and network troubleshooting to resolve issues swiftly and effectively. This role demands not only strong technical skills but also excellent communication and interpersonal abilities to translate complex technical problems into understandable solutions for end-users. You will be instrumental in configuring new systems, maintaining existing ones, and educating our staff on best practices for optimal IT usage. Your contributions will directly support our mission to provide unparalleled financial services by ensuring our technology backbone is robust and reliable.
This position offers an exciting chance to work with cutting-edge banking technology and contribute to the daily operations of a leading financial institution. If you are passionate about technology, dedicated to problem-solving, and ready to embark on a challenging yet rewarding career path with immediate impact, we encourage you to apply. We are particularly interested in candidates who demonstrate initiative, a strong sense of ownership, and a commitment to continuous learning in the ever-evolving IT landscape. Embrace the opportunity to grow your career within a supportive and innovative environment at GTBank.
Key Responsibilities
- Provide first and second-level IT support to all staff members, resolving hardware, software, and network-related issues promptly.
- Install, configure, and maintain operating systems, applications, and banking-specific software on desktops, laptops, and other devices.
- Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi), ensuring reliable internet access and intra-office communication.
- Perform routine maintenance on IT equipment, including printers, scanners, POS terminals, and other peripherals.
- Manage IT inventory, track equipment, and ensure proper documentation of IT assets and support requests.
- Assist with user account management, password resets, and access control in adherence to security protocols.
- Educate end-users on IT best practices, security awareness, and efficient use of technology tools.
- Monitor IT systems for performance, identify potential issues, and escalate complex problems to senior IT staff when necessary.
Required Skills
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Proficiency in diagnosing and troubleshooting hardware components (desktops, laptops, printers).
- Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, LAN/WAN concepts).
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong customer service orientation and patience.
Preferred Qualifications
- Bachelor's degree or HND in Computer Science, Information Technology, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
- Previous experience in IT support within the financial services or banking sector.
- Familiarity with IT service management tools and ticketing systems.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Robust pension scheme.
- Opportunities for professional development and continuous learning.
- Clear career growth paths within a leading financial institution.
- Access to modern banking technologies and tools.
- Supportive and collaborative work environment.
- Employee wellness programs.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and why you are an ideal candidate for an immediate start in this role.