About Company
Guaranty Trust Bank (GTBank) is a leading African financial institution with a strong presence across Nigeria and beyond. Renowned for its customer-centric approach, innovative digital solutions, and commitment to excellence, GTBank has consistently pushed the boundaries of traditional banking. We are passionate about empowering our customers with convenient, secure, and cutting-edge financial services that meet their evolving needs. Our culture fosters innovation, continuous learning, and a supportive environment where employees can thrive and make a tangible impact. Join a team that is redefining the future of banking in Africa.
Job Description
Are you a technology-savvy individual with a passion for customer service and an in-depth understanding of digital financial services? GTBank is seeking a dynamic and proactive Digital Banking Officer to join our vibrant team in Etoi, Uyo. In this crucial role, you will be at the forefront of our digital transformation journey, helping our customers navigate and maximize the benefits of our innovative digital banking products and services.
As a Digital Banking Officer, you will be responsible for driving the adoption and usage of GTBank’s digital platforms, including our mobile app, internet banking, USSD services, and other emerging digital channels. You will serve as a primary point of contact for customers seeking assistance with digital transactions, onboarding, troubleshooting, and general inquiries related to our online offerings. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to deliver exceptional customer experiences. You will educate customers on the features, benefits, and security aspects of our digital tools, ensuring they feel confident and comfortable managing their finances digitally.
This position offers a unique opportunity to contribute to a leading financial institution’s growth in the digital space, working in a fast-paced environment that values innovation and customer satisfaction. If you are passionate about technology, possess excellent problem-solving abilities, and are committed to upholding GTBank’s standard of service excellence, we encourage you to apply and become a key player in shaping the future of banking.
Key Responsibilities
- Provide front-line support and guidance to customers on all GTBank digital banking products and services (e.g., Mobile App, Internet Banking, USSD, ATMs).
- Assist customers with onboarding, registration, and activation of digital banking platforms.
- Resolve customer inquiries and complaints related to digital transactions, technical issues, and service disruptions promptly and efficiently.
- Educate customers on the features, benefits, and security best practices of GTBank's digital solutions.
- Promote and cross-sell new digital products and services to customers, encouraging adoption and usage.
- Conduct daily reconciliations and ensure accuracy of digital banking transactions.
- Gather customer feedback on digital platforms to contribute to product improvement and innovation.
- Ensure strict adherence to bank policies, procedures, and regulatory guidelines, especially concerning digital banking security.
- Collaborate with internal teams (e.g., IT, Operations, Marketing) to enhance digital service delivery and customer satisfaction.
Required Skills
- Bachelor's degree in Banking, Finance, Business Administration, Computer Science, or a related field.
- Minimum of 3 years of experience in banking, financial services, or a customer service role with a strong digital focus.
- Proven proficiency in using and explaining digital banking platforms and mobile applications.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Strong customer service orientation and problem-solving abilities.
- Ability to work effectively in a fast-paced, target-driven environment.
- High level of integrity, attention to detail, and a commitment to data security.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications
- Relevant professional certification in banking, digital marketing, or customer service.
- Familiarity with financial technology (FinTech) trends and innovations.
- Experience with CRM software and digital support tools.
- Knowledge of local market dynamics and customer needs in Akwa Ibom State.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Pension scheme.
- Opportunities for professional development and career growth.
- Access to continuous learning and training programs.
- Supportive and collaborative work environment.
- Employee wellness programs.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience in digital banking and customer service.