About Company
Glo, officially known as Globacom Limited, is a leading Nigerian multinational telecommunications company that provides a comprehensive suite of communication services. Established in 2003, Glo has rapidly grown to become one of the largest and most innovative telecom operators in Africa, known for its cutting-edge technology and customer-centric approach. With a vast network infrastructure spanning across Nigeria and other West African countries, Glo offers mobile, fixed-line, internet, and data services, consistently striving to bridge the digital divide and empower communities. Our commitment to innovation is evident in our introduction of advanced services and our continuous investment in infrastructure to ensure reliable and high-speed connectivity for millions of subscribers. At Glo, we believe in fostering a dynamic work environment where creativity is encouraged, talent is nurtured, and every employee contributes to our mission of connecting people and businesses across the continent.
Job Description
Are you a tech-savvy problem-solver with a passion for ensuring seamless digital operations? Glo, Nigeria’s leading telecommunications giant, is seeking a dedicated and proactive IT Support Specialist to join our dynamic team in Calabar. In this critical role, you will be the first line of defense for our employees’ technical challenges, ensuring that our internal systems and infrastructure run efficiently and effectively. As an IT Support Specialist at Glo, you will play an integral part in maintaining the technological backbone that powers our extensive network and supports our diverse range of services.
This position offers an exciting opportunity to work with cutting-edge technology within a fast-paced environment. You will be responsible for providing comprehensive technical assistance and support to Glo’s internal users, addressing a wide array of IT-related issues ranging from hardware malfunctions and software troubleshooting to network connectivity problems and system access requests. Your expertise will directly contribute to the productivity and operational continuity of our Calabar office, impacting the delivery of services that connect millions across Nigeria.
We are looking for someone who is not just technically proficient but also possesses excellent communication skills, a patient demeanor, and a commitment to delivering exceptional user support. You will be instrumental in diagnosing, resolving, and escalating technical issues, always striving for quick and efficient resolutions. This role is perfect for an individual who thrives on challenges, enjoys continuous learning, and is eager to make a tangible difference in a company that is at the forefront of digital transformation in Africa. Join Glo and be a part of a team that is dedicated to innovation, growth, and empowering connections. Your day-to-day will involve hands-on problem-solving, remote assistance, and meticulous documentation of solutions to build a robust knowledge base. You’ll interact with various departments, understanding their unique technical needs and providing tailored support to optimize their workflows. This role isn’t just about fixing issues; it’s about anticipating potential problems, implementing preventative measures, and educating users on best practices to minimize future disruptions.
Working at Glo means being part of a company that invests in its people and technology. We foster an environment where your skills are sharpened, and your career trajectory is supported. You will have access to ongoing training and development opportunities, allowing you to stay abreast of the latest technological advancements and grow within your professional domain. We value initiative, a can-do attitude, and a genuine interest in leveraging technology to enhance business operations. If you are passionate about IT, committed to delivering outstanding service, and ready to contribute to a market leader, then this is the perfect opportunity to advance your career with a company that truly makes a difference in people’s lives. Bring your expertise to Glo and help us continue to build a resilient and high-performing IT infrastructure that underpins our national success.
Key Responsibilities
- Provide first and second-level technical support to internal users for hardware, software, network, and system issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
- Install, configure, and maintain computer hardware, operating systems, and applications.
- Perform routine system checks, updates, and preventative maintenance.
- Manage user accounts, permissions, and access rights in accordance with security policies.
- Document all support activities, solutions, and procedures in the IT knowledge base.
- Assist with the setup and maintenance of network infrastructure, including Wi-Fi, LAN, and VPN connections.
- Educate users on IT best practices and security awareness.
- Participate in IT projects, including system upgrades, migrations, and new technology deployments.
- Ensure compliance with IT policies and security standards.
Required Skills
- Proficiency in Windows and macOS operating systems.
- Strong knowledge of computer hardware components and troubleshooting.
- Familiarity with network concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with Microsoft Office Suite and other common business applications.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work independently and collaboratively in a team environment.
- Customer service-oriented mindset.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
- Experience with IT ticketing systems and remote support tools.
- Knowledge of IT security best practices.
- Previous experience in the telecommunications industry.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Vibrant and inclusive work environment.
- Access to cutting-edge technology and innovative projects.
- Paid time off and holidays.
How to Apply
To apply for this exciting opportunity, please submit your detailed resume and a cover letter outlining your qualifications and experience by clicking on the application link below.