About Company
Freddy’s Frozen Custard & Steakburgs is a rapidly growing fast-casual restaurant chain known for its delicious steakburgers, shoestring fries, and premium frozen custard. Founded in Wichita, Kansas, in 2002 by Scott Redler and brothers Bill and Randy Simon, Freddy’s has built a cherished reputation for timeless American taste and a welcoming, family-friendly atmosphere. Our unwavering commitment to quality ingredients, cooked-to-order meals, and genuinely exceptional Guest service sets us apart in the competitive restaurant landscape. We believe strongly in creating a positive, respectful, and supportive work environment where every team member can thrive, grow their skills, and advance their careers. With locations expanding nationwide, Freddy’s offers exciting opportunities for dedicated professionals to join our extended family and contribute significantly to our continued success. We pride ourselves on operational excellence, a meticulously maintained brand image, and a vibrant culture that values hard work, integrity, and authentic hospitality. Joining Freddy’s means becoming an integral part of a brand that consistently delivers a premium dining experience, rooted deeply in classic American values and a commitment to community. We are more than just a restaurant; we are a destination for memorable meals and moments.
Job Description
Are you a seasoned restaurant leader with an undeniable passion for delivering exceptional guest experiences and inspiring high-performing teams? Freddy’s Frozen Custard & Steakburgs is seeking a dynamic, results-oriented, and visionary General Manager to lead our Wichita location. As a General Manager, you will be the heart and soul of our restaurant, responsible for orchestrating all facets of daily operations with precision and flair. This isn’t just a job; it’s a pivotal opportunity to profoundly shape the success of a beloved brand within your local community. You will be instrumental in fostering a positive, productive, and efficient work environment, meticulously ensuring our Guests consistently receive the highest quality food, unparalleled service, and the authentic hospitality that Freddy’s is famous for. From expertly managing inventory, optimizing labor costs, and controlling budgets to thoughtfully developing your team and rigorously upholding brand standards, your astute leadership will directly impact profitability, guest satisfaction, and overall operational excellence. We are actively seeking an individual who embodies our core values of hospitality, integrity, and quality – someone who can effectively motivate a diverse team, adeptly manage complex operational challenges, and consistently maintain a vibrant, immaculately clean, and welcoming atmosphere for both Guests and team members. If you thrive in a fast-paced, high-volume environment, possess strong business acumen, demonstrate an unwavering dedication to continuous improvement, and are eager to mentor others, we invite you to bring your invaluable expertise to Freddy’s. This rewarding role offers the chance to make a tangible difference, grow professionally within a supportive structure, and be a key player in our strategic expansion and steadfast commitment to excellence. You will report directly to the Area Developer or Director of Operations, working collaboratively to achieve ambitious strategic goals and meticulously maintain our impeccable reputation for excellence. Success in this role means not just meeting, but consistently exceeding operational targets, cultivating a deeply loyal guest base, and proactively developing future leaders within your dedicated team.
Key Responsibilities
- Oversee all aspects of restaurant operations, including front-of-house and back-of-house activities, ensuring smooth and efficient service.
- Manage and lead a team of supervisors and crew members, including hiring, training, scheduling, performance evaluations, and fostering a positive work environment.
- Ensure exceptional Guest satisfaction by maintaining high standards of food quality, service, and cleanliness.
- Develop and implement strategies to achieve sales, profitability, and operational goals.
- Manage inventory, control food and labor costs, and ensure adherence to budgeting guidelines.
- Uphold all company policies, procedures, and health and safety regulations.
- Monitor equipment maintenance and facility cleanliness, ensuring a safe and appealing environment.
- Handle Guest complaints and resolve issues effectively and courteously.
- Conduct regular team meetings to communicate goals, provide feedback, and recognize achievements.
- Actively engage in local marketing and community initiatives to build brand presence and drive traffic.
Required Skills
- Minimum of 3 years of proven experience as a General Manager or Assistant General Manager in a high-volume restaurant setting.
- Strong leadership and team-building skills with a track record of motivating and developing staff.
- Exceptional Guest service orientation and communication skills.
- Solid understanding of restaurant financial management, including P&L, inventory control, and labor costs.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Proficiency in restaurant POS systems and basic computer applications (Microsoft Office Suite).
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Demonstrated ability to maintain high standards of food safety and sanitation.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- ServSafe certification or equivalent food safety management certification.
- Experience with Freddy's or a similar fast-casual concept.
- Proven ability to increase sales and profitability through innovative strategies.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee meal discounts.
- Positive and supportive company culture.
- Relocation assistance may be available for highly qualified candidates.
How to Apply
Ready to lead a team dedicated to serving delicious food and creating memorable Guest experiences? Click the application link below to apply directly through the Freddy’s Frozen Custard & Steakburgs careers portal. Please ensure your resume highlights your relevant restaurant management experience and leadership accomplishments. We look forward to reviewing your application and potentially welcoming you to the Freddy’s family!