About Company
Kuriftu Resorts & Spa is Ethiopia’s leading hospitality and leisure brand, renowned for its exquisite properties nestled in the country’s most picturesque locations. From the tranquil shores of Lake Bishoftu to the vibrant cultural heart of Addis Ababa, Kuriftu offers unparalleled luxury experiences that blend authentic Ethiopian heritage with world-class service. Our commitment to creating memorable moments for our guests, coupled with a deep dedication to community development and environmental sustainability, sets us apart. We believe in fostering an environment where talent thrives, and our team members are empowered to deliver excellence, crafting experiences that are not just stays, but journeys. Join a company that is not only defining luxury hospitality in Ethiopia but also making a significant impact on the local economy and tourism sector.
Job Description
This is an exceptional opportunity for a dynamic, results-oriented, and visionary General Manager to take the helm of our flagship Kuriftu Resort & Spa in Bishoftu. We are seeking an accomplished leader with a proven track record in luxury hospitality management who can hit the ground running for an immediate start. As the General Manager, you will be the heart and soul of our resort, directly responsible for the entire operational success, financial performance, and guest satisfaction across all departments. You will lead, inspire, and develop a large team, fostering a culture of excellence, innovation, and unparalleled service delivery.
Your mission will be to meticulously oversee all facets of the resort, ensuring that every guest experience is not just satisfactory but truly unforgettable. This includes maintaining the highest standards of product quality, service delivery, and operational efficiency, all while optimizing profitability and adhering to our brand’s core values. You will be instrumental in strategizing and implementing business plans, managing budgets, and driving revenue growth. A critical aspect of this role involves active community engagement and upholding Kuriftu’s commitment to sustainable tourism practices.
We are looking for someone who thrives in a fast-paced environment, possesses exceptional problem-solving skills, and has a natural flair for leadership. The successful candidate will be a charismatic communicator, adept at building strong relationships with guests, staff, suppliers, and local authorities. If you are passionate about delivering luxury experiences, committed to operational excellence, and ready to lead a celebrated team from day one, we invite you to apply. This role offers the chance to make a significant impact on one of Ethiopia’s most iconic hospitality brands, shaping its future and enhancing its legacy. Your immediate contribution will be pivotal in maintaining our reputation as the premier destination for leisure and relaxation in the region, ensuring an seamless transition and sustained excellence from day one.
Key Responsibilities
- Oversee all aspects of resort operations, including front office, food & beverage, housekeeping, sales & marketing, human resources, and maintenance.
- Develop and implement strategic plans to achieve and exceed business goals, including revenue, profitability, and guest satisfaction targets.
- Manage financial performance, including budget preparation, expense control, revenue generation, and financial reporting.
- Lead, mentor, and develop a high-performing team, fostering a positive work environment and promoting professional growth.
- Ensure exceptional guest experiences by maintaining high service standards, addressing guest feedback, and proactively anticipating needs.
- Uphold brand standards and operational procedures to ensure consistency and quality across all departments.
- Manage vendor relationships, negotiate contracts, and oversee supply chain logistics.
- Ensure compliance with all local regulations, health and safety standards, and company policies.
- Represent the resort in the local community, building strong relationships with stakeholders, government officials, and local businesses.
- Identify opportunities for innovation and improvement in resort services and operations.
Required Skills
- Minimum 10 years of progressive experience in hospitality management, with at least 5 years in a General Manager or similar senior leadership role in a luxury hotel or resort.
- Demonstrated ability to manage complex operations, finances, and human resources effectively.
- Proven track record of driving revenue growth, managing budgets, and achieving profitability targets.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of luxury guest service standards and guest relations.
- Proficiency in hotel management software and Microsoft Office Suite.
- Fluency in English (both written and verbal).
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
- Experience with resort pre-opening or significant renovation projects.
- Multilingual proficiency, especially in Amharic or Oromo.
- Strong understanding of the Ethiopian tourism market and cultural nuances.
- Certification in hospitality management or a related professional qualification.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance.
- On-site accommodation and meals.
- Professional development and growth opportunities.
- Employee discounts across Kuriftu properties.
- Relocation assistance if required.
- A dynamic and supportive work environment in a beautiful resort setting.
How to Apply
Interested and qualified candidates are invited to submit their comprehensive CV and a cover letter outlining their relevant experience and why they are an ideal fit for this immediate start role. Please send your application via email by clicking on the link below. Kindly mention ‘General Manager – Bishoftu’ in the subject line of your email.