About Company
Apposit LLC is a leading technology solutions provider with a strong presence in Ethiopia and the United States. Since its inception, Apposit has been at the forefront of innovation, delivering cutting-edge software development, IT consulting, and digital transformation services to a diverse range of clients, from startups to large enterprises. We pride ourselves on fostering a collaborative and dynamic work environment where creativity and technical excellence thrive. Our mission is to empower businesses with robust and scalable technology solutions that drive growth and efficiency. At Apposit, we believe in nurturing talent and providing opportunities for professional development, making us an ideal place for individuals passionate about technology and customer satisfaction to build a rewarding career.
Job Description
Are you a passionate gamer with excellent problem-solving skills and a knack for helping others? Apposit LLC is seeking a dedicated and enthusiastic Gaming Support Specialist to join our growing remote team in Ethiopia. In this role, you will be the first point of contact for our users, providing exceptional support and ensuring a smooth gaming experience across various platforms. We are looking for an individual who thrives in a fast-paced environment, can troubleshoot technical issues, and communicate effectively with a diverse user base. This position offers the flexibility of remote work and adaptable hours, allowing you to balance your professional and personal life while contributing to a vibrant and innovative tech company. As a Gaming Support Specialist, you will play a crucial role in maintaining high user satisfaction by addressing inquiries, resolving technical glitches, and providing guidance on game features and functionality. Your insights will also be valuable in identifying common issues and contributing to improvements in our support resources and product development. This is an exciting opportunity to blend your love for gaming with a rewarding career in customer support, making a tangible impact on user engagement and loyalty. Join us and help shape the future of gaming support with Apposit!
Key Responsibilities
- Provide prompt, accurate, and empathetic support to gaming users via email, chat, and potentially phone.
- Troubleshoot and resolve technical issues related to game functionality, connectivity, account management, and in-game purchases.
- Educate users on game features, mechanics, and best practices.
- Escalate complex technical issues to higher-tier support or development teams as needed.
- Document user interactions, solutions, and feedback meticulously in our CRM system.
- Monitor and analyze common user issues to identify trends and suggest improvements.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Stay up-to-date with new game releases, updates, and platform changes.
- Adhere to company policies and service level agreements (SLAs) for response and resolution times.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving and analytical abilities.
- Demonstrated passion for video games and a good understanding of gaming culture.
- Proficiency with various gaming platforms (PC, console, mobile).
- Ability to work independently and manage time effectively in a remote setting.
- Basic technical troubleshooting skills (e.g., network connectivity, software installation).
- Customer-centric approach with a positive and patient attitude.
Preferred Qualifications
- 1+ year of experience in customer support, technical support, or a gaming-related role.
- Familiarity with CRM software (e.g., Zendesk, Salesforce Service Cloud).
- Experience with live chat support tools.
- Knowledge of an additional language (e.g., Amharic, Oromo, French, Arabic) is a plus.
- Understanding of basic networking concepts.
- Experience with online multiplayer games and community management.
Perks & Benefits
- Competitive salary package.
- Flexible working hours.
- Opportunity to work remotely from anywhere in Ethiopia.
- Professional development and growth opportunities.
- Access to modern tools and technologies.
- Engaging and supportive team environment.
- Opportunity to work with cutting-edge gaming technologies and passionate users.
How to Apply
Interested candidates are invited to submit their detailed CV and a cover letter outlining their passion for gaming and relevant experience. Please click on the application link below to apply for the job. Your cover letter should highlight your experience in customer support and any specific gaming expertise.