About Company
TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for some of the world’s most iconic and disruptive brands. With over 60,000 employees globally, we are committed to bringing humanity to business. We empower our people with innovative tools, continuous learning opportunities, and a supportive culture that celebrates diversity and drives professional growth. Join TTEC in Malaysia and become part of a team dedicated to making every customer interaction meaningful and impactful, helping customers navigate their technical challenges with expertise and empathy.
Job Description
Are you passionate about helping people and eager to kickstart your career in technology? TTEC in Malaysia is seeking enthusiastic and customer-focused individuals to join our team as an Inbound Technical Support Representative. This is an incredible entry-level opportunity designed for candidates with no prior experience in technical support, offering comprehensive paid training to equip you with all the necessary skills from day one. You will be the first point of contact for customers, assisting them with technical inquiries, troubleshooting issues, and providing solutions for various products and services. Your primary goal will be to deliver outstanding customer service, resolve problems efficiently, and ensure a positive experience for every caller, contributing directly to customer satisfaction and loyalty. If you have excellent communication skills, a natural knack for problem-solving, and a desire to learn and grow in a dynamic and supportive environment, we want to hear from you! This role provides a clear career path within a global leader in customer experience, offering extensive opportunities for professional development and advancement.
Key Responsibilities
- Respond promptly and professionally to inbound customer calls, emails, and chat inquiries regarding technical issues and product support.
- Diagnose and troubleshoot technical problems using established procedures, knowledge bases, and problem-solving techniques.
- Provide clear, concise, and step-by-step solutions to customers, ensuring they understand and can follow instructions to resolve their issues.
- Document all customer interactions, technical issues, and resolutions accurately and thoroughly in the CRM system.
- Escalate complex or unresolved issues to the appropriate internal teams or senior technicians when necessary, ensuring seamless handoffs.
- Maintain a high level of customer satisfaction by delivering empathetic, patient, and effective support at all times.
- Continuously learn about new products, services, and technical updates to stay proficient and provide the most current support.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs) to ensure quality and efficiency.
Required Skills
- Excellent verbal and written communication skills in English (proficiency in Malay or other languages is a plus).
- Strong active listening and comprehension abilities to understand customer needs.
- Demonstrated problem-solving and analytical skills with a logical approach.
- Basic computer literacy and the ability to comfortably navigate various software applications and systems.
- A positive attitude, strong empathy, and a genuine customer-centric approach.
- Ability to work effectively both independently and collaboratively in a fast-paced, team-oriented environment.
- High school diploma or equivalent education.
Preferred Qualifications
- Previous experience in any customer service-oriented role (e.g., retail, hospitality, non-technical call center environment).
- Familiarity with basic IT concepts, network troubleshooting, or a strong demonstrable interest in technology.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general web navigation.
- Diploma or higher education in any relevant field.
Perks & Benefits
- Competitive monthly salary with attractive performance incentives and bonuses.
- Comprehensive paid training program, specifically designed for entry-level candidates, ensuring your success.
- Robust medical and dental insurance coverage for you and your dependents.
- Generous paid time off, including annual leave and public holidays.
- Exceptional opportunities for career advancement and professional development within a global company.
- Access to employee wellness programs, mental health support, and a supportive, inclusive work environment.
- Modern office facilities in a convenient and easily accessible location with access to public transport.
How to Apply
If you are ready to launch your career with a global leader in customer experience and make a real impact on customer satisfaction, we encourage you to apply today! Please click on the application link below to submit your resume and complete the online application form. We look forward to reviewing your application and potentially welcoming you to the TTEC Malaysia team.