About Company
Amazon is a world-renowned pioneer in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are a company of innovators, and we’re always looking for like-minded individuals to join our mission of being Earth’s most customer-centric company. From our humble beginnings as an online bookstore to our current status as a global technology giant, Amazon has consistently pushed the boundaries of what’s possible. Our success is built on a culture of curiosity, innovation, and a relentless focus on our customers. With operations spanning the globe, we offer unparalleled opportunities for growth, impact, and learning. Joining Amazon means becoming part of a diverse and dynamic team that is transforming the future of retail, logistics, and technology.
Job Description
We are seeking an exceptionally talented and highly motivated Full-Time Director of Operations to lead our strategic initiatives and daily execution in New Jersey, with a specific focus on optimizing processes and collaborating with our network that includes strategic hubs like Dallas. This pivotal role requires a visionary leader who can drive operational excellence, foster innovation, and manage complex logistical challenges within our dynamic e-commerce environment. The Director of Operations will be responsible for overseeing large-scale fulfillment, transportation, or supply chain operations, ensuring seamless execution, and continuous improvement across all facets. You will champion a culture of safety, efficiency, and customer obsession, meticulously analyzing performance metrics to identify opportunities for enhancement and implementing scalable solutions. This role demands a proactive leader capable of developing and executing strategic plans, managing significant budgets, and leading diverse, high-performing teams. You will be instrumental in shaping the future of our operations in the region, leveraging cutting-edge technology and data-driven insights to exceed customer expectations and achieve operational goals. The ideal candidate will possess a deep understanding of large-scale logistics, a proven track record of P&L management, and an unwavering commitment to operational rigor. This position offers a unique opportunity to make a substantial impact on Amazon’s network, influencing critical decisions and driving transformational change.
Key Responsibilities
- Lead and manage a large-scale operations team, fostering a culture of high performance, safety, and continuous improvement.
- Develop and execute strategic operational plans that align with company goals, focusing on efficiency, cost reduction, and customer satisfaction.
- Oversee the entire operational lifecycle, including inbound/outbound logistics, inventory management, fulfillment processes, and last-mile delivery.
- Analyze key performance indicators (KPIs) and operational metrics to identify trends, pinpoint areas for improvement, and implement corrective actions.
- Drive process optimization and standardization across all operational sites, leveraging Lean methodologies and Amazon's operational principles.
- Manage significant operational budgets, ensuring financial targets are met and resources are allocated effectively.
- Collaborate cross-functionally with various stakeholders, including engineering, HR, safety, and finance, to achieve integrated operational success.
- Ensure strict adherence to all safety regulations and promote a proactive safety culture within the operational environment.
- Recruit, train, mentor, and develop a diverse team of operations managers and staff, fostering leadership growth and succession planning.
- Drive technological adoption and innovation to enhance operational capabilities and responsiveness to market demands, potentially including solutions developed in coordination with our Dallas teams.
- Represent operations in senior leadership meetings, providing insights, updates, and strategic recommendations.
Required Skills
- 15+ years of experience in operations management within a large-scale logistics, manufacturing, or e-commerce environment.
- Proven track record of managing and developing large teams in a fast-paced, high-volume operational setting.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and drive data-driven decisions.
- Extensive experience with Lean principles, Six Sigma, or other continuous improvement methodologies.
- Demonstrated ability to manage P&L, develop budgets, and control costs effectively.
- Exceptional communication, negotiation, and interpersonal skills, capable of influencing at all levels.
- Proficiency in advanced Excel and data visualization tools.
- Bachelor's degree in Engineering, Operations Management, Supply Chain, or a related field.
Preferred Qualifications
- Master's degree (MBA or MS) in Operations, Supply Chain, Logistics, or a related technical field.
- Experience in a global logistics or supply chain environment.
- Prior experience with warehouse management systems (WMS) and transportation management systems (TMS).
- Familiarity with Amazon's operational network and culture.
- Six Sigma Black Belt certification.
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company match
- Paid time off and holiday leave
- Generous parental leave policy
- Employee discounts on Amazon products and services
- Career development and growth opportunities
- On-site fitness centers and wellness programs (at select locations)
- Tuition reimbursement for approved courses
- Dynamic and innovative work environment
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Only applications submitted through the official portal will be considered.