About Company
Lloyds Banking Group is a leading UK financial services group, dedicated to helping Britain prosper. As one of the largest providers in the UK, we support millions of customers and businesses across the country through our diverse portfolio of brands including Lloyds Bank, Halifax, and Bank of Scotland. We pride ourselves on our unwavering commitment to customer service, community involvement, and fostering an inclusive workplace where colleagues can thrive and grow. Join us and be part of an organisation that makes a real difference every day.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a fast-paced environment and enjoy solving problems? Lloyds Banking Group is seeking an enthusiastic Full-Time Customer Support Advisor to join our dynamic team in Leeds, with an immediate start! In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support across a range of banking queries. Your primary goal will be to resolve customer issues efficiently, accurately, and with a friendly, empathetic approach, ensuring every interaction is positive. This is an incredible opportunity to launch or advance your career within a highly reputable financial institution, where your contributions directly impact customer satisfaction and our overall success. You’ll receive comprehensive training and ongoing development to become an expert in our products and services. If you are ready to make an immediate impact and build a rewarding career, we want to hear from you. We value diversity and inclusion, fostering a workplace where every voice is heard and respected.
Key Responsibilities
- Provide outstanding customer service through various channels, including phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally, escalating complex issues when necessary.
- Clearly explain complex financial information and banking processes in an understandable manner.
- Process transactions, update customer accounts, and maintain accurate records with strict adherence to data protection guidelines.
- Identify opportunities to enhance the customer experience and offer appropriate solutions or products.
- Collaborate with team members and other departments to ensure seamless customer service delivery.
- Stay up-to-date with company products, services, policies, and regulatory requirements.
- Maintain a high level of professionalism and empathy in all customer interactions.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- High level of empathy and a genuine desire to help customers.
- Ability to work effectively in a fast-paced, target-driven environment.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Resilience and composure when handling challenging customer situations.
- Exceptional organisational skills and attention to detail.
Preferred Qualifications
- Previous experience in a customer service or call centre environment.
- Familiarity with financial products and services.
- Experience with CRM software or similar customer management systems.
- A proven track record of meeting or exceeding customer service targets.
Perks & Benefits
- Competitive annual salary and performance-related bonus scheme.
- Generous holiday allowance, increasing with service.
- Comprehensive pension scheme with employer contributions.
- Access to private medical insurance.
- Life assurance and income protection.
- Extensive training and continuous professional development opportunities.
- Employee discounts on a range of financial products and services.
- Employee assistance programme and wellbeing support.
- Opportunities for career progression within a large, stable organisation.
How to Apply
Ready to make a difference? We encourage all qualified applicants to click on the link below to submit their application directly through our careers portal.