About Company
Nestled in the heart of vibrant Downtown St. Petersburg, The Birchwood stands as an iconic boutique hotel, celebrated for its unique blend of historic charm and modern luxury. Overlooking the scenic waterfront of Tampa Bay, our property offers an unparalleled guest experience, from sophisticated accommodations to exquisite dining at our award-winning restaurants and our popular rooftop bar. At The Birchwood, we believe in creating memorable moments for both our guests and our team members. We foster a culture of excellence, warmth, and genuine hospitality, where every individual plays a crucial role in maintaining our reputation as a premier destination. Join our dedicated team and become part of a legacy that values passion, professionalism, and a commitment to service.
Job Description
Are you a highly organized, customer-focused individual with a passion for hospitality? The Birchwood is seeking a dynamic and enthusiastic Front Office Assistant to join our exceptional team. As the first point of contact for our discerning guests, you will be instrumental in shaping their stay, ensuring a seamless and welcoming experience from check-in to check-out. This role is far more than just managing reservations; it’s about creating an immediate connection, anticipating needs, and proactively resolving any challenges with grace and efficiency. You’ll be the face of our boutique hotel, embodying our commitment to personalized service and sophisticated charm. Your days will be filled with diverse interactions, from guiding guests through our property’s amenities to providing local recommendations that enhance their St. Petersburg adventure. We are looking for someone who thrives in a fast-paced environment, possesses impeccable communication skills, and has a natural ability to make everyone feel special. If you are eager to grow your career in a luxury hospitality setting, contribute to a positive team atmosphere, and take pride in delivering outstanding guest satisfaction, we invite you to apply. This position offers an incredible opportunity to develop your skills, learn from experienced professionals, and become an integral part of The Birchwood’s celebrated story.
Key Responsibilities
- Warmly welcome and register guests, assign rooms, and issue room keys.
- Process guest check-ins and check-outs efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Answer multi-line phones, direct calls, and take messages.
- Manage reservations, modifications, and cancellations through the property management system (PMS).
- Process payments, handle cash, and maintain a balanced cash drawer.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Maintain a clean and organized front desk and lobby area.
- Communicate effectively with other departments (Housekeeping, Valet, F&B) to ensure smooth operations.
- Assist with administrative tasks as needed, including sorting mail and preparing reports.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in hospitality.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in using computer systems, including Microsoft Office Suite.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent problem-solving and conflict resolution abilities.
- A keen eye for detail and high standards for accuracy.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience with a Property Management System (PMS) such as Opera or OnQ.
- A degree or certificate in Hospitality Management.
- Fluency in additional languages (e.g., Spanish).
- Familiarity with the St. Petersburg area and local attractions.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance options.
- Paid Time Off (PTO) and holiday pay.
- Employee discounts on hotel stays and dining.
- Training and development opportunities to advance your career.
- A supportive and collaborative team environment.
- Opportunity to work in a luxury boutique hotel in a prime Downtown location.
How to Apply
If you are eager to contribute to a luxury hospitality experience and meet the qualifications listed, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter directly through our careers portal.