About Company
Protea Hotel by Marriott Lagos Ikeja is part of the esteemed Marriott International family, known globally for its commitment to hospitality excellence. Situated in the vibrant heart of Ikeja, Lagos, our hotel offers a sophisticated and comfortable experience for both business and leisure travelers. We pride ourselves on delivering exceptional service, state-of-the-art facilities, and a warm, inviting atmosphere that reflects the rich culture of Nigeria. Our dedicated team is the cornerstone of our success, striving to create memorable stays for every guest. Joining Protea Hotel means becoming a part of a globally recognized brand that values integrity, innovation, and unwavering guest satisfaction, fostering a supportive environment where employees can thrive and grow their careers within the hospitality industry.
Job Description
Are you a highly motivated and service-oriented individual looking for an extraordinary opportunity to kickstart or advance your career in the vibrant hospitality sector? Protea Hotel by Marriott Lagos Ikeja, a proud member of the globally renowned Marriott International family, is seeking a dedicated Front Desk Officer to join our dynamic team. This pivotal role offers not just a chance to be the welcoming face of our esteemed hotel, but also includes the exceptional benefit of free staff housing, providing unparalleled convenience and peace of mind.
As a Front Desk Officer, you will be the first point of contact for our valued guests, setting the tone for their entire stay. Your exceptional interpersonal skills, professional demeanor, and ability to anticipate needs will be crucial in ensuring every guest experiences the unparalleled service and warm hospitality that Protea Hotel by Marriott is known for. This is more than just a job; it’s an opportunity to create lasting impressions, solve challenges with grace, and contribute significantly to our hotel’s reputation for excellence.
Your daily responsibilities will be diverse and engaging, ranging from seamless check-ins and check-outs, managing reservations with precision, addressing guest inquiries, and providing local recommendations, to handling administrative tasks and ensuring the lobby area remains welcoming and pristine. You will play a vital role in our operational flow, connecting guests with various hotel services and departments, ensuring their requests are met promptly and efficiently. We are looking for someone who thrives in a fast-paced environment, possesses meticulous attention to detail, and embodies a genuine passion for guest satisfaction.
The added benefit of free staff housing is designed to support your professional journey by significantly reducing your daily commute time and living expenses, allowing you to focus on delivering outstanding service and enjoying a better work-life balance. Imagine the convenience of living close to your workplace, eliminating traffic stress, and saving on accommodation costs – all while building a rewarding career with a leading international hotel brand. At Protea Hotel by Marriott Lagos Ikeja, we are committed to fostering a supportive and enriching work environment where our team members feel valued, developed, and empowered to reach their full potential. Join us and become an essential part of a team dedicated to delivering world-class hospitality in the heart of Ikeja.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a pleasant first impression.
- Perform efficient check-in and check-out procedures, processing payments accurately.
- Manage guest reservations, cancellations, and modifications using the hotel's property management system.
- Answer and direct incoming calls, taking messages and handling inquiries professionally.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Address guest complaints and concerns promptly and effectively, escalating issues when necessary.
- Maintain a clean, organized, and inviting lobby and front desk area.
- Handle cash, credit card, and other payment transactions with integrity.
- Assist guests with luggage and transportation arrangements as needed.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Adhere to all hotel policies, safety standards, and security procedures.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and interpersonal abilities.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to multitask and work effectively in a fast-paced environment.
- Exceptional problem-solving skills and attention to detail.
- Professional demeanor and appearance.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- Previous experience (1-2 years) in a front desk or customer service role, preferably in a hotel.
- Familiarity with hotel Property Management Systems (PMS) such as Opera or similar.
- Ability to communicate in additional local languages.
Perks & Benefits
- Competitive monthly salary.
- Free staff housing.
- Comprehensive health and wellness benefits.
- Paid time off and holiday benefits.
- Opportunities for career growth and professional development within Marriott International.
- Staff meal provisions.
- Employee discounts on Marriott properties worldwide.
- Access to training programs and resources.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and any relevant hospitality background.