About Company
Rawbank is a leading financial institution in the Democratic Republic of Congo, committed to providing innovative banking solutions and exceptional client service. With a strong presence across the country, we play a pivotal role in supporting economic growth and empowering individuals and businesses. Our success is built on a foundation of integrity, professionalism, and a deep understanding of our clients’ needs. We foster a dynamic and inclusive work environment where talent is nurtured, and career progression is encouraged.
Job Description
We are seeking a highly motivated and client-focused Front Desk Officer to join our team in Lubao, Kasai Province. As the first point of contact for our valued clients, you will play a crucial role in shaping their experience with Rawbank. This position requires an individual with excellent communication skills, a professional demeanor, and a commitment to delivering outstanding customer service. You will be responsible for creating a welcoming atmosphere, managing inquiries, directing visitors, and providing essential administrative support to ensure the smooth operation of our branch. If you are passionate about service excellence and thrive in a fast-paced environment, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome clients and visitors to the branch, ensuring a positive first impression.
- Efficiently manage the reception area, keeping it tidy and organized at all times.
- Answer incoming calls, respond to emails, and direct inquiries to the appropriate department or individual.
- Provide accurate information about Rawbank's products and services to clients.
- Assist clients with basic transactions, account inquiries, and form completion.
- Maintain visitor logs and manage appointment schedules for branch personnel.
- Handle incoming and outgoing mail and deliveries, ensuring proper distribution.
- Perform various administrative tasks, including data entry, filing, and photocopying, to support branch operations.
- Proactively identify and address client needs, escalating complex issues to senior staff when necessary.
Required Skills
- Proven experience in a front desk, reception, or client service role (minimum 1 year)
- Exceptional verbal and written communication skills in French and Lingala (Swahili is a plus)
- Strong interpersonal skills and a natural ability to build rapport with clients.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and multitasking abilities with keen attention to detail.
- Ability to remain calm and professional under pressure.
Preferred Qualifications
- A Bachelor's degree or Diploma in Business Administration, Communication, or a related field.
- Previous experience in the banking or financial services sector.
- Familiarity with banking software and client management systems.
Perks & Benefits
- Competitive monthly salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within Rawbank.
- A supportive and collaborative work environment.
- Paid time off and holidays.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and skills for this role. Only shortlisted candidates will be contacted for an interview.