About Company
Sheraton Lagos Hotel is a prestigious destination renowned for its exceptional hospitality and world-class service. As part of Marriott International, we are committed to providing memorable experiences for our guests, driven by a team of dedicated and passionate individuals. We believe in fostering a supportive and inclusive environment where every associate can thrive and contribute to our legacy of excellence. Join us and be part of a team that defines luxury and comfort in the heart of Lagos.
Job Description
Are you a naturally warm, engaging, and organized individual who loves interacting with people? Do you have a passion for service and a desire to kickstart your career in the vibrant hospitality industry? Sheraton Lagos Hotel is looking for a proactive and enthusiastic Front Desk Assistant to join our welcoming team. This is a unique opportunity for individuals who possess outstanding people skills, a keen eye for detail, and a strong work ethic, regardless of formal academic qualifications. We believe that attitude, dedication, and a willingness to learn are paramount.
As a Front Desk Assistant, you will be the first point of contact for our valued guests, playing a crucial role in shaping their overall experience. Your friendly demeanor, efficiency, and problem-solving abilities will contribute significantly to maintaining our high standards of guest satisfaction. You will handle guest check-ins and check-outs, manage reservations, provide information about hotel services and local attractions, and ensure a smooth, seamless stay for everyone who walks through our doors. We are looking for someone eager to learn the ropes, grow with us, and become an integral part of our hotel’s family. If you’re ready to bring your bright personality and commitment to excellence to a leading hotel brand, we encourage you to apply!
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a positive first impression.
- Efficiently manage guest check-ins and check-outs, processing payments and issuing room keys.
- Handle guest inquiries, provide accurate information about hotel facilities, services, and local attractions.
- Address guest concerns and resolve issues promptly and professionally to ensure satisfaction.
- Assist with reservations, cancellations, and modifications as required.
- Maintain a tidy and organized front desk area.
- Collaborate with other hotel departments (e.g., housekeeping, concierge) to ensure seamless guest services.
- Operate multi-line telephone systems and direct calls appropriately.
- Perform administrative tasks such as filing, data entry, and handling mail/packages.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- A genuine passion for providing outstanding customer service.
- Friendly, professional, and welcoming demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Basic computer proficiency (e.g., email, word processing).
- High level of integrity and trustworthiness.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, call center).
- Familiarity with hotel operations or reservation systems is a plus, but not required.
- Ability to speak multiple languages is an advantage.
- A proactive and problem-solving attitude.
Perks & Benefits
- Competitive monthly salary.
- Opportunity for professional growth and career advancement within Marriott International.
- Comprehensive on-the-job training.
- Staff meals during shifts.
- Access to exclusive Marriott associate discounts on hotel stays and services worldwide.
- A supportive and inclusive work environment.
- Health and wellness programs.
- Paid time off and holidays.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your customer service experience and willingness to learn. We look forward to reviewing your application!