About Company
Coast Hotels is a leading hotel chain with properties across Western North America, renowned for our friendly service, comfortable accommodations, and commitment to providing guests with an exceptional experience. We believe in creating environments where guests feel at home and team members feel valued. Our mission is to deliver ‘refreshingly local’ hospitality, ensuring every stay is memorable. At Coast Hotels, we foster a culture of respect, teamwork, and continuous growth. We empower our employees to take ownership of their roles and contribute meaningfully to our collective success. Joining Coast Hotels means becoming part of a dynamic team dedicated to exceeding expectations and making a positive impact on every guest journey.
Job Description
Are you a highly motivated individual with a passion for hospitality and exceptional customer service? Coast Hotels is seeking a dedicated and enthusiastic Full-time Front Desk Agent to join our vibrant team in Vancouver, British Columbia. As the first point of contact for our guests, you will play a pivotal role in shaping their experience, from warm welcomes to efficient check-ins and thoughtful assistance throughout their stay. This is more than just a job; it’s an opportunity to create lasting impressions and represent the Coast Hotels brand with pride. We are looking for someone who thrives in a fast-paced environment, possesses strong communication skills, and genuinely enjoys helping others. Your ability to anticipate needs, resolve issues with a smile, and maintain a calm and professional demeanor under pressure will be key to your success. If you’re eager to grow your career in the hospitality industry and contribute to a team that values excellence and guest satisfaction, we encourage you to apply. This role offers the chance to develop a wide range of skills, interact with people from all walks of life, and become an integral part of our hotel’s welcoming atmosphere. Bring your best, and let’s create memorable experiences together!
Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-ins and check-outs.
- Process reservations, cancellations, and modifications accurately and promptly.
- Handle guest inquiries, requests, and concerns, providing timely and effective solutions.
- Answer and direct incoming calls professionally, managing switchboard operations.
- Maintain a comprehensive knowledge of hotel services, facilities, local attractions, and events.
- Process various payment methods, reconcile daily transactions, and maintain a balanced cash drawer.
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure seamless guest service.
- Adhere to all hotel policies, procedures, and safety guidelines.
- Promote hotel amenities and loyalty programs to enhance guest experience.
- Assist guests with luggage handling and transportation arrangements when necessary.
- Maintain a clean and organized front desk and lobby area.
Required Skills
- Minimum 1 year of experience in a customer service role, preferably in hospitality.
- Exceptional verbal and written communication skills.
- Proficiency in using Property Management Systems (PMS) or similar booking software.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Ability to work effectively in a fast-paced, dynamic environment.
- Excellent organizational skills and attention to detail.
- Demonstrated ability to handle cash and process transactions accurately.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Experience with Opera PMS or a similar leading hotel software.
- Fluency in a second language (e.g., Mandarin, Cantonese, French).
- Previous experience in a hotel front desk role.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health and dental benefits package.
- Employee discounts on hotel stays across Coast Hotels properties.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Paid time off and holiday pay.
- Pension plan contributions.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and passion for hospitality.