About Company
Ford Motor Company is a global automotive and mobility company based in Dearborn, Michigan, United States. With a rich history spanning over a century, Ford is dedicated to providing customers with a wide range of vehicles, from cars and trucks to SUVs and electric vehicles. We are at the forefront of innovation, driving the future of mobility with advancements in autonomous technology, connectivity, and electrification. Our commitment extends beyond just vehicles; we’re building a smarter, safer, and more sustainable future. At Ford, we believe in a culture of creativity, collaboration, and continuous improvement, where every team member plays a vital role in shaping the next generation of transportation solutions. Joining Ford means being part of a legacy of excellence and contributing to an exciting future.
Job Description
Join Ford Motor Company as a Remote IT Support Specialist and become an integral part of our global technology infrastructure. In this critical role, you will provide essential technical assistance and support to Ford employees, ensuring seamless operation of their IT systems and applications from a remote setting. This position is ideal for a proactive and customer-focused individual who thrives on solving technical challenges and possesses a strong understanding of various hardware and software environments. You will be the first point of contact for IT-related issues, ranging from basic troubleshooting to more complex problem resolution, all while leveraging remote diagnostic and support tools. Your ability to communicate clearly, patiently, and effectively will be paramount in assisting a diverse workforce. We are looking for someone who is not only technically proficient but also passionate about empowering users and contributing to Ford’s ongoing innovation and operational efficiency. If you are eager to apply your IT expertise in a dynamic, remote environment and support one of the world’s most iconic brands, we encourage you to apply.
Key Responsibilities
- Provide remote technical support to Ford employees for hardware, software, and network-related issues.
- Diagnose and resolve technical problems efficiently using remote diagnostic tools and troubleshooting techniques.
- Manage and prioritize IT support tickets through a ticketing system, ensuring timely resolution and escalation when necessary.
- Install, configure, and maintain software applications and operating systems on end-user devices.
- Assist users with account management, password resets, and access permissions for various corporate systems.
- Document technical procedures, solutions, and user guides to contribute to a comprehensive knowledge base.
- Collaborate with other IT teams to address complex issues and contribute to system improvements.
- Educate users on best practices for IT security and efficient use of company technology resources.
Required Skills
- Proven experience in an IT Support or Help Desk role, preferably in a remote capacity.
- Strong proficiency in troubleshooting Windows 10/11 and macOS operating systems.
- Familiarity with Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Understanding of basic networking concepts (TCP/IP, DNS, VPN).
- Experience with IT ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication and interpersonal skills, with a patient and helpful demeanor.
- Ability to work independently and manage time effectively in a remote work environment.
- Strong problem-solving abilities and attention to detail.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Industry certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician (MCDST).
- Experience with mobile device management (MDM) solutions.
- Familiarity with endpoint security best practices and tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, holidays, and sick leave.
- Employee discounts on Ford vehicles and services.
- Opportunities for professional development and continuous learning.
- Access to a global network of Ford colleagues and resources.
- Life insurance and disability coverage.
- Employee assistance program for personal and professional support.
How to Apply
To apply for this exciting remote opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for Ford Motor Company. Click on the application link below to proceed.