About Company
First Bank of Nigeria Limited, established in 1894, is a premier financial institution in West Africa and Nigeria’s foremost financial services provider. With over a century of banking experience, we are renowned for our leadership in retail and corporate banking, extensive branch network, and unwavering commitment to innovation. Our mission is to remain the clear leader and Nigeria’s bank of first choice, empowering our customers, stakeholders, and the communities we serve to achieve their financial aspirations through reliable, secure, and customer-centric financial solutions. Join a legacy of excellence and contribute to a future of financial empowerment.
Job Description
Are you a highly motivated and results-driven professional with a passion for building lasting client relationships? First Bank is seeking an exceptional Relationship Manager to join our dynamic team in Mararaba, Abuja. In this pivotal role, you will be at the forefront of driving business growth, managing a diverse portfolio of high-value individual and corporate clients, and ensuring their financial needs are met with unparalleled service and expertise.
As a Relationship Manager, your core responsibility will be to proactively identify new business opportunities, deepen existing client relationships, and strategically cross-sell our comprehensive suite of banking products and services. This includes a wide array of offerings such as loans, deposits, investment vehicles, digital banking solutions, and wealth management products. You will serve as a trusted financial advisor, meticulously understanding client objectives, providing tailored solutions, and guiding them through complex financial decisions with clarity and confidence. This role demands a strong, current understanding of the financial market landscape, keen analytical abilities, excellent communication and negotiation skills, and an unwavering commitment to achieving aggressive sales targets while adhering strictly to all regulatory and compliance standards. Your contributions will be instrumental in expanding the bank’s market share, enhancing profitability, and most importantly, delivering superior customer experiences that foster long-term trust and loyalty. Join us and become a key player in shaping the financial success of our clients and the continued growth and innovation of First Bank, a cornerstone of Nigeria’s financial sector.
Key Responsibilities
- Manage and strategically grow a diversified portfolio of existing individual and corporate clients, identifying opportunities for increased engagement and product penetration.
- Proactively acquire new clients through targeted outreach, professional networking, and successful referral generation to expand the bank's customer base in the Mararaba/Abuja region.
- Conduct thorough financial needs assessments for clients, providing expert advice and recommending suitable banking products and services that align with their goals.
- Consistently achieve and exceed assigned sales targets for a wide range of products including deposits, loans, digital banking solutions, and investment instruments.
- Prepare comprehensive, clear, and compelling financial proposals and presentations for clients, ensuring full transparency and understanding.
- Maintain exceptionally high levels of customer satisfaction by providing prompt, efficient, and professional service, effectively resolving inquiries and issues.
- Collaborate seamlessly with internal departments (e.g., credit, operations, product development, compliance) to ensure efficient service delivery and optimal product customization.
- Stay rigorously updated on prevailing market trends, competitor activities, and evolving regulatory changes to provide informed advice and ensure continuous compliance.
- Conduct regular, in-depth portfolio reviews to assess client performance, identify potential risks, and uncover new business opportunities.
- Develop and execute strategic plans for client retention and sustainable growth within the assigned portfolio, contributing to the bank’s overall strategic objectives.
Required Skills
- Minimum of 3 years of proven track record in sales and relationship management within the banking or financial services industry.
- Strong, in-depth understanding of financial products and services, encompassing retail and corporate banking offerings.
- Exceptional communication, negotiation, and interpersonal skills, capable of engaging diverse client segments.
- Demonstrated ability to build, nurture, and maintain strong, trust-based client relationships.
- Highly results-oriented with a strong drive to achieve and consistently exceed ambitious sales targets.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Impeccable level of integrity, professional ethics, and adherence to confidentiality standards.
Preferred Qualifications
- Bachelor's degree in Banking & Finance, Economics, Business Administration, Marketing, or a closely related field.
- Relevant professional certifications (e.g., CIS, ICAN, ACIB) are a distinct advantage.
- Hands-on experience with CRM software and modern banking systems.
- In-depth knowledge of the local Mararaba/Abuja market dynamics, competitive landscape, and business ecosystem.
Perks & Benefits
- Highly competitive salary package coupled with attractive performance-based incentives and bonuses.
- Comprehensive health and wellness benefits package for employees and their families.
- Significant opportunities for continuous professional development, training, and clearly defined career advancement paths.
- Access to ongoing mentorship programs and leadership development initiatives.
- Robust pension scheme and other long-term financial security benefits.
- A dynamic, collaborative, and supportive work environment within a leading financial institution.
- Employee recognition programs and a culture that values innovation and excellence.
How to Apply
Interested and qualified candidates are strongly encouraged to apply by clicking on the application link below. Please ensure your resume comprehensively highlights your relevant experience, key achievements in relationship management, and proven sales success within the banking sector. We eagerly look forward to reviewing your application and potentially welcoming you to the First Bank family.