About Company
First Bank of Nigeria Ltd., established in 1894, stands as Nigeria’s premier and oldest banking institution. With a rich legacy spanning over 129 years, we have been a foundational pillar in the economic development of Nigeria and the broader West African region. We are recognized as a leading financial powerhouse, unwavering in our commitment to placing our customers, partners, and dedicated employees at the very core of our business operations. Our extensive network, comprising over 700 business locations across Africa, Europe, and Asia, seamlessly integrated with our innovative digital channels, ensures we deliver comprehensive and cutting-edge financial solutions to millions of individuals and businesses. At First Bank, we cultivate a vibrant culture of excellence, uncompromising integrity, and continuous learning, providing an enabling environment where talent not only thrives but also where careers are meticulously nurtured to flourish. Join us and become an integral part of a distinguished legacy that actively drives progress and shapes the future of finance.
Job Description
Are you a technically proficient and customer-focused IT professional eager to make a significant impact within a dynamic and fast-paced banking environment? First Bank is actively seeking an enthusiastic and dedicated IT Support Officer to bolster our team in Lokogoma, Abuja. In this pivotal and hands-on role, you will serve as the primary point of contact for all IT-related inquiries and issues at our branch, playing a crucial role in ensuring the seamless and uninterrupted operation of our technology infrastructure, while consistently delivering exceptional technical support to our valued staff. You will be instrumental in maintaining optimal system availability, expertly diagnosing and resolving complex hardware and software problems, managing critical network connectivity, and providing vital technical assistance that forms the bedrock of our daily banking operations. This position demands a proactive individual possessing robust problem-solving capabilities, a solid foundational understanding of IT principles, and an unwavering commitment to delivering high-quality service under pressure. You will collaborate closely with various departmental teams, ensuring that all IT systems are meticulously aligned with the bank’s stringent operational needs and rigorous security standards. This represents an exciting and unparalleled opportunity to contribute meaningfully to a leading financial institution and strategically advance your career in a supportive, technologically advanced, and forward-thinking setting.
Key Responsibilities
- Provide comprehensive first-level IT support and expert troubleshooting for hardware, software, network, and system issues affecting branch staff.
- Install, configure, and meticulously maintain computer systems, printers, scanners, and all other essential IT peripherals.
- Efficiently diagnose and resolve technical problems, escalating more complex issues to specialized central IT teams when necessary.
- Manage user accounts, permissions, and access rights rigorously in accordance with established bank policies and security protocols.
- Ensure the utmost security and integrity of all IT systems and critical data at the branch level, strictly adhering to all security protocols and guidelines.
- Perform regular system health checks, data backups, and routine maintenance tasks to guarantee optimal system performance and reliability.
- Assist proactively with the seamless deployment of new software applications and critical system upgrades.
- Provide clear, concise basic training and practical guidance to users on IT best practices, new technologies, and secure system usage.
- Maintain accurate and detailed records of all IT assets, reported issues, and their resolutions utilizing the helpdesk ticketing system.
- Collaborate effectively with central IT teams to successfully implement bank-wide IT initiatives and strategic projects.
- Ensure absolute compliance with the bank's IT policies, industry standards, and all relevant regulatory requirements.
Required Skills
- Proven experience (minimum 2 years) in IT support, helpdesk operations, or a similar technical role.
- Solid understanding of various operating systems (Windows OS proficiency is essential; basic Linux knowledge is a plus).
- Proficiency in hardware troubleshooting and repair for desktops, laptops, printers, and basic networking devices.
- Familiarity with fundamental network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting techniques.
- Extensive experience with Microsoft Office Suite and commonly used business applications.
- Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
- Strong communication and interpersonal skills, coupled with a genuine customer-centric approach.
- Ability to work effectively both independently and as an integral part of a team in a dynamic and demanding environment.
- Exceptional attention to detail and an unwavering commitment to accuracy.
Preferred Qualifications
- Bachelor's degree or Higher National Diploma (HND) in Computer Science, Information Technology, or a closely related technical field.
- Possession of relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional – MCP, ITIL Foundation).
- Previous experience working within the financial services or banking sector is highly advantageous.
- Specific knowledge of banking-specific applications and core banking systems.
- Experience with professional helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).
- Basic scripting knowledge (e.g., PowerShell) for automation tasks.
Perks & Benefits
- Competitive monthly salary package.
- Comprehensive health insurance coverage for employees.
- Contributory pension scheme to ensure long-term financial security.
- Extensive opportunities for professional development, continuous learning, and specialized training programs.
- Clear pathways for career growth and advancement within a leading financial institution.
- A supportive, collaborative, and inclusive work environment.
- Performance-based incentives and bonuses.
- Access to staff loan opportunities at preferential rates.
How to Apply
Interested and qualified candidates are strongly encouraged to apply by clicking on the application link provided below. Please ensure your CV and a compelling cover letter meticulously highlight your relevant experience and specific skills that align perfectly with the requirements of this crucial role. We eagerly look forward to reviewing your application and potentially welcoming you to the First Bank family.