About Company
First Bank of Nigeria Limited, a subsidiary of FBN Holdings Plc, is Nigeria’s premier and most valuable banking brand, with a heritage of over 129 years of sustained banking leadership. As a leading financial services institution, First Bank has consistently been at the forefront of driving economic growth and development in Nigeria and across Africa. With a vast network of branches, innovative digital solutions, and a customer-centric approach, we are committed to providing reliable, convenient, and excellent banking experiences. We are a dynamic and inclusive organization that values integrity, teamwork, and excellence, empowering our employees to achieve their full potential while contributing to our shared success and the prosperity of our communities. Join a legacy of trust and innovation.
Job Description
Are you passionate about delivering exceptional customer service and thrive in a fast-paced, customer-focused environment? First Bank of Nigeria Limited is seeking a dedicated, enthusiastic, and highly motivated Customer Service Representative to join our dynamic team at our Nyanya, Abuja branch. This pivotal role is your opportunity to be the face of our esteemed institution, directly impacting customer satisfaction and loyalty. As a Customer Service Representative, you will be the primary point of contact for our valued clients, providing expert assistance, resolving inquiries, and guiding them through our comprehensive suite of banking products and services.
This role is more than just processing transactions; it’s about building lasting relationships and embodying the trust and reliability that First Bank stands for. You will play a crucial part in ensuring every customer interaction is positive, efficient, and informative. From assisting with account inquiries, managing complaints with professionalism and empathy, and facilitating transactions to educating customers on our innovative digital banking solutions and identifying opportunities to cross-sell relevant financial products, your contribution will be instrumental in enhancing our customer experience and achieving our service excellence goals. We are looking for an individual who possesses not only strong communication skills and meticulous attention to detail but also a genuine desire to help and a proactive approach to problem-solving. You will be expected to maintain a deep understanding of our offerings, adhere to all banking procedures and regulations, and collaborate effectively with internal teams to resolve customer issues efficiently. Join us and become a vital link in connecting our customers to their financial aspirations, while building a rewarding career with Nigeria’s most enduring and respected financial brand.
Key Responsibilities
- Greet customers warmly and assist them with their banking needs and inquiries in a friendly and professional manner.
- Process routine banking transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
- Provide comprehensive information about First Bank's products and services, such as savings accounts, current accounts, loans, and digital banking platforms.
- Resolve customer complaints and issues promptly and effectively, escalating complex problems to the appropriate department when necessary.
- Identify opportunities to cross-sell or up-sell banking products and services that align with customer needs.
- Educate customers on the use of self-service channels and digital banking tools.
- Maintain accurate customer records and ensure all interactions comply with banking regulations and internal policies.
- Collaborate with team members to achieve branch service targets and enhance overall customer experience.
- Adhere strictly to all security protocols and confidentiality guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-centric approach.
- Proven problem-solving abilities and a proactive attitude.
- High level of attention to detail and accuracy.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to work effectively in a fast-paced and team-oriented environment.
- Demonstrated professionalism, integrity, and ethical conduct.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
Preferred Qualifications
- A Bachelor's degree or HND in Banking & Finance, Business Administration, or related fields.
- Previous experience in a customer service role, preferably within the banking or financial services industry.
- Familiarity with banking software and customer relationship management (CRM) systems.
- Knowledge of local languages in addition to English.
- A track record of exceeding customer service expectations.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Pension scheme and other welfare benefits.
- Opportunities for professional development and career growth.
- Access to continuous learning and training programs.
- A supportive and inclusive work environment.
- Contribution to a leading financial institution with a strong legacy.
How to Apply
Interested and qualified candidates are encouraged to click on the application link below to submit their resume and a compelling cover letter. Ensure your application highlights your customer service experience, commitment to excellence, and how your skills align with the requirements of this role at First Bank. We look forward to receiving your application!