About Company
FedEx Corporation, commonly known as FedEx, is an American multinational conglomerate holding company focused on transportation, e-commerce, and business services. Headquartered in Memphis, Tennessee, the company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has since been implemented by most other carrier services. FedEx is one of the world’s largest logistics companies, delivering millions of packages daily across the globe. Our commitment to excellence, innovation, and connecting people and possibilities drives our global operations. We believe in fostering a diverse and inclusive workplace where every team member can thrive and contribute to our shared success. Join a company that is integral to global commerce and a leader in innovation.
Job Description
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? FedEx is currently seeking a highly motivated and customer-focused Sales Associate to join our team in Maricopa, Arizona. In this vital role, you will be the face of FedEx, providing outstanding service to our valued customers, assisting them with their shipping needs, and offering solutions tailored to their requirements. You will be responsible for handling package drop-offs, processing outgoing shipments, managing transactions, and providing detailed information about FedEx products and services. This position offers an exciting opportunity to work with a world-renowned brand, contribute to seamless logistics operations, and become an integral part of a supportive and dynamic team. We are looking for an individual who is energetic, detail-oriented, and committed to upholding FedEx’s reputation for reliability and customer satisfaction. If you are eager to learn, enjoy interacting with people, and are ready to embark on a rewarding career path with ample opportunities for growth, we encourage you to apply! This role is perfect for someone who enjoys a varied day, from assisting small businesses with critical shipments to helping individuals send packages to loved ones, all while ensuring accuracy and efficiency.
Key Responsibilities
- Greet customers warmly and assist them with all shipping and receiving needs.
- Process domestic and international shipments, ensuring proper packaging, labeling, and documentation.
- Accurately handle cash, credit, and debit transactions using a point-of-sale (POS) system.
- Provide comprehensive information on FedEx products, services, and pricing options.
- Assist customers with tracking packages, resolving service issues, and answering general inquiries.
- Maintain a clean, organized, and inviting store environment.
- Handle incoming and outgoing phone calls professionally and efficiently.
- Operate standard office equipment, including computers, printers, and scanners.
- Adhere to all company policies, safety procedures, and security protocols.
- Promote FedEx offerings, including express, ground, and freight services, as well as packaging solutions.
- Lift and move packages weighing up to 75 lbs (with assistance if over 50 lbs) regularly.
Required Skills
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal skills
- Basic computer proficiency and experience with POS systems
- Ability to perform basic mathematical calculations accurately
- Capacity to work independently and as part of a team in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to lift and move packages up to 75 lbs
Preferred Qualifications
- Previous experience in a retail, customer service, or sales role (1-2 years)
- Familiarity with shipping procedures and logistics
- High school diploma or GED equivalent
- Experience with FedEx shipping software or similar logistics platforms
Perks & Benefits
- Competitive hourly wage
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company match
- Paid time off (vacation, sick leave, holidays)
- Employee discount programs on FedEx services and other products
- Opportunities for career advancement and professional development
- Tuition reimbursement program
- A supportive and inclusive work environment
- Life and disability insurance
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and complete the online application process. Please ensure all required fields are accurately filled out.