About Company
Village Hotel Manchester Bury is a vibrant, modern destination offering much more than just a place to stay. As part of the wider Village Hotels group, we pride ourselves on creating an unforgettable experience for every guest, whether they’re joining us for a relaxing break, a productive business meeting, or an energetic session at our state-of-the-art health and wellness club. Our property boasts stylish bedrooms, a buzzing pub & grill, an innovative co-working space, and dynamic event facilities. We believe in empowering our team members, fostering a culture of excellence, and delivering exceptional service with a friendly, welcoming approach. Joining Village Hotel Manchester Bury means becoming part of a passionate family dedicated to hospitality, innovation, and community, where your contribution truly makes a difference to our guests’ experiences and our continued success.
Job Description
Are you a highly experienced and meticulous leader with a passion for pristine environments and exceptional guest satisfaction? Village Hotel Manchester Bury is seeking a dedicated and dynamic Executive Housekeeper to oversee all aspects of our housekeeping operations. This pivotal role is perfect for a visionary who can inspire and manage a diverse team, ensuring our high standards of cleanliness, hygiene, and aesthetic presentation are consistently met across all areas of our expansive property.
As Executive Housekeeper, you will be instrumental in upholding our reputation for excellence. You will manage the daily operations of the housekeeping department, including guest rooms, public areas, and back-of-house facilities, ensuring every corner reflects our commitment to quality. Your responsibilities will extend from strategic planning and budget management to hands-on leadership, staff training, and continuous improvement initiatives. You will be the guardian of our guest experience from a cleanliness perspective, directly impacting their comfort and overall impression of our resort property. This role requires a blend of operational expertise, strong people management skills, and an unwavering eye for detail. You will collaborate closely with other departmental heads to ensure seamless operations and swift resolution of any guest concerns, fostering an environment where cleanliness is paramount and guest satisfaction is consistently exceeded. If you thrive in a fast-paced environment and are ready to lead a team to new heights of operational excellence, we invite you to bring your expertise to Village Hotel Manchester Bury.
Key Responsibilities
- Lead, motivate, and manage the entire housekeeping team, including supervisors, room attendants, and public area cleaners.
- Develop and implement robust cleaning schedules and procedures to maintain the highest standards of cleanliness and hygiene across all hotel areas (guest rooms, public spaces, meeting rooms, leisure facilities, and back-of-house).
- Conduct regular inspections of rooms and public areas to ensure strict adherence to brand standards and health & safety regulations.
- Manage departmental budget, control expenses, and optimize resource allocation for linen, amenities, and cleaning supplies.
- Oversee inventory management, ordering, and stock control of all housekeeping provisions.
- Develop and deliver ongoing training programs for new and existing staff, focusing on cleaning techniques, product knowledge, safety protocols, and guest service excellence.
- Handle guest requests and feedback related to housekeeping services promptly and professionally, ensuring complete satisfaction.
- Collaborate with the Front Office, Maintenance, and Food & Beverage departments to ensure seamless operations and timely room readiness.
- Implement and monitor sustainability initiatives within the housekeeping department to reduce environmental impact.
- Manage staff rostering, performance reviews, disciplinary actions, and recruitment for the housekeeping team.
Required Skills
- Minimum of 5 years of progressive experience in housekeeping management within a hotel or resort environment.
- Demonstrable leadership skills with a proven track record of managing, motivating, and developing a large team.
- Exceptional attention to detail and a commitment to maintaining impeccable standards of cleanliness.
- Strong organizational and time management abilities, capable of prioritizing tasks effectively in a dynamic environment.
- Excellent communication and interpersonal skills, both written and verbal, for effective interaction with staff and guests.
- Proficiency in budget management, cost control, and inventory management.
- Thorough knowledge of health, safety, and hygiene regulations pertinent to the hospitality industry.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
- Familiarity with hospitality property management systems (PMS), ideally Opera or similar.
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- Experience in a 4-star or 5-star hotel or resort property.
- Certification in First Aid or Fire Safety.
- Fluency in additional languages.
Perks & Benefits
- Competitive salary package.
- Generous employee discounts on hotel stays, food & beverage, and leisure club memberships.
- Comprehensive pension scheme.
- Opportunities for professional development and career advancement within a growing brand.
- Complimentary on-site parking.
- Provided uniform and laundry service.
- Access to our state-of-the-art gym and leisure facilities.
How to Apply
Ready to elevate our guest experience? Apply directly through our career portal by clicking the link below. Please include a cover letter outlining your experience and why you are the ideal candidate for this Executive Housekeeper role at Village Hotel Manchester Bury.