About Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving end-to-end solutions for the world’s best brands. We’re more than a service provider; we’re a partner that helps our clients redefine CX. With a massive global footprint and operations in over 40 countries, including a significant presence in Mauritius, Concentrix is committed to delivering exceptional customer service and innovative solutions across various industries. Our Mauritius team is a vibrant hub of talent, dedicated to fostering a diverse and inclusive work environment where employees can thrive, grow, and make a tangible impact. We invest in our people, offering extensive training, development programs, and clear career pathways, ensuring that every team member has the opportunity to reach their full potential. Join Concentrix and be part of a team that’s making a difference, one customer interaction at a time.
Job Description
Are you a natural problem-solver with a passion for technology and helping others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities for growth? Concentrix Mauritius is thrilled to announce an immediate opening for an Entry Level Technical Support Advisor to join our dynamic team in Ebène! This is an exceptional opportunity for individuals looking to kick-start their career in the exciting world of IT and customer experience, even without prior professional experience.
As an Entry Level Technical Support Advisor, you will be the first point of contact for customers seeking assistance with technical issues. Your primary role will be to provide outstanding support, guiding users through troubleshooting steps, resolving common problems, and ensuring a seamless customer experience. You’ll be immersed in a supportive learning environment, receiving comprehensive training that will equip you with the knowledge and tools needed to excel. We’re looking for enthusiastic candidates who are eager to learn, possess excellent communication skills, and have a genuine desire to help others.
This role is perfect for recent graduates, career changers, or anyone with a foundational understanding of technology and a customer-centric mindset. You’ll work with cutting-edge tools and collaborate with experienced professionals, gaining invaluable technical and soft skills that will serve as a strong foundation for your future career. If you’re ready to embark on a rewarding journey where your contribution is valued, and your potential is nurtured, Concentrix offers the perfect launchpad. We celebrate diversity and encourage innovative thinking, creating an inclusive atmosphere where you can truly belong and make a difference from day one. Take the first step towards a fulfilling career with a global leader – apply today and become an integral part of our success story!
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, addressing inquiries and resolving issues efficiently.
- Diagnose and troubleshoot basic technical problems related to hardware, software, and network connectivity.
- Guide customers through step-by-step solutions and provide clear, concise instructions.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Escalate complex or unresolved issues to senior technical support specialists when necessary.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Continuously learn and stay updated on product knowledge, technical procedures, and system enhancements.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Basic understanding of computer systems, operating systems (Windows/macOS), and common software applications.
- Customer-centric mindset with a genuine desire to help and assist users.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Patience, empathy, and a positive attitude.
- Ability to quickly learn new technologies and processes.
Preferred Qualifications
- A diploma or certificate in IT, Computer Science, or a related field (or equivalent practical knowledge).
- Previous experience in a customer service role (non-technical).
- Familiarity with CRM software or ticketing systems.
- Proficiency in an additional language (e.g., French).
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career growth and advancement within a global company.
- Health and wellness programs.
- Employee recognition and reward schemes.
- Transportation allowances or facilities.
- Dynamic and inclusive work environment.
- Access to state-of-the-art technology and tools.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application!