About Company
Raya Contact Center is a leading Business Process Outsourcing (BPO) service provider with a strong presence in the Middle East, Africa, and Europe. Established in 1999, Raya Contact Center offers a comprehensive suite of customer experience management services, including customer care, technical support, telesales, and back-office services. We partner with some of the world’s most renowned brands across various industries like telecommunications, banking, automotive, and retail, helping them build stronger customer relationships and drive business growth. Our commitment to innovation, operational excellence, and nurturing talent has made us a trusted strategic partner for businesses looking to optimize their customer interactions. We believe in creating a dynamic and supportive work environment where employees are empowered to grow, learn, and contribute to our collective success. Join Raya Contact Center and be part of a team that redefines customer experience!
Job Description
Are you a driven, enthusiastic, and highly motivated individual looking to kickstart your career in sales? Raya Contact Center is seeking an Entry Level Sales Development Representative (SDR) to join our vibrant team in Cairo. This is an incredible opportunity for someone passionate about sales, eager to learn, and ready to make a significant impact from day one. As an SDR, you will be the frontline of our sales efforts, responsible for identifying and qualifying potential clients, initiating conversations, and generating new business opportunities for our diverse range of BPO solutions. You will work closely with our experienced sales and marketing teams, developing crucial skills in prospecting, communication, and lead nurturing. We are looking for individuals who are natural communicators, persistent, and possess a strong desire to exceed targets. If you thrive in a fast-paced environment and are ready to embark on a rewarding journey in sales, we encourage you to apply. This role offers extensive training, mentorship, and a clear path for career progression within Raya Contact Center.
Key Responsibilities
- Conduct outbound prospecting activities (calls, emails, social media) to identify and engage with potential clients.
- Qualify leads based on established criteria and assess their needs for Raya Contact Center's services.
- Articulate the value proposition of Raya Contact Center's BPO solutions to prospective customers.
- Schedule introductory meetings and demonstrations for Senior Sales Executives.
- Maintain accurate and up-to-date records of all prospecting activities and lead information in the CRM system.
- Collaborate with marketing to optimize lead generation strategies and campaigns.
- Continuously learn about industry trends, market conditions, and competitor activities.
- Achieve monthly and quarterly targets for lead generation and qualified meetings.
- Provide feedback to the sales and marketing teams on lead quality and conversion.
Required Skills
- Excellent verbal and written communication skills in English and Arabic
- Strong interpersonal skills and a friendly, persuasive demeanor
- High level of self-motivation, drive, and a results-oriented mindset
- Ability to work independently as well as part of a team
- Proficiency in basic computer applications (Microsoft Office Suite)
- Eagerness to learn and adapt in a fast-paced sales environment
- Problem-solving attitude and resilience in handling rejections
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field
- Previous experience in customer service, telemarketing, or a call center environment (even part-time)
- Familiarity with CRM software (e.g., Salesforce, HubSpot)
- Understanding of BPO services and customer experience management
Perks & Benefits
- Competitive salary and performance-based incentives
- Comprehensive health insurance package
- Extensive training and professional development programs
- Clear career progression paths within a multinational company
- Dynamic and supportive work environment
- Employee engagement activities and social events
- Transportation allowance
How to Apply
If you are excited by the opportunity to launch your sales career with a leading BPO provider, we want to hear from you! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and aspirations align with Raya Contact Center’s mission.