About Company
Digitec Galaxus AG is Switzerland’s largest online retailer, renowned for its extensive product range, competitive pricing, and outstanding customer service. We operate the digitec.ch and galaxus.ch online shops, offering everything from electronics to household items, fashion, and sports equipment. Our company culture is characterized by flat hierarchies, agility, and a strong emphasis on innovation and employee development. We believe in empowering our teams to take ownership and contribute to our continuous growth and success. Joining Digitec Galaxus means becoming part of a dynamic, forward-thinking environment where your ideas are valued, and your career can truly thrive.
Job Description
Are you a highly motivated and customer-focused individual looking to kick-start your career in e-commerce? Digitec Galaxus AG is seeking an enthusiastic Entry Level Order Support Specialist to join our vibrant team in Zurich. This is an exciting opportunity for someone eager to learn the intricacies of online retail operations and provide exceptional support to our valued customers. While the role is based on-site, we proudly offer flexible working hours to help you achieve a better work-life balance, allowing you to tailor your schedule within our operational needs.
In this pivotal entry-level position, you will be the first point of contact for customer inquiries related to their orders, deliveries, and returns. You’ll play a crucial role in ensuring a seamless and positive shopping experience, resolving issues efficiently, and upholding our reputation for excellent service. We’re not just looking for someone to answer calls; we’re looking for a proactive problem-solver who can empathize with customers, navigate our systems with ease (after comprehensive training), and contribute to a friendly, collaborative team atmosphere. This role offers extensive training and development opportunities, making it ideal for recent graduates or individuals looking to transition into a career in customer support and e-commerce. If you’re passionate about helping people, possess strong communication skills, and are ready to grow with a market leader, we encourage you to apply!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding order status, product information, shipping, and returns.
- Investigate and resolve customer complaints and issues promptly and professionally, escalating complex cases when necessary.
- Process order modifications, cancellations, and return requests accurately and efficiently.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with internal departments, including logistics and sales, to ensure timely and effective problem resolution.
- Identify trends in customer feedback to suggest improvements to our services and processes.
- Provide accurate and up-to-date information to customers, ensuring a positive brand experience.
Required Skills
- Excellent verbal and written communication skills in English (C1/C2 level).
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in basic computer applications (MS Office Suite, internet browsers).
- Ability to work independently and as part of a team in a fast-paced environment.
- A positive attitude, empathy, and a genuine desire to assist customers.
- High school diploma or equivalent.
Preferred Qualifications
- Fluency in German or French is a significant advantage.
- Previous experience in a customer service, retail, or office administration role (even internships).
- Familiarity with e-commerce platforms or CRM software.
- Completed vocational training or a degree in a relevant field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Flexible working hours to support work-life balance.
- Comprehensive paid training and ongoing professional development opportunities.
- Generous employee discounts on our extensive product range.
- A vibrant and inclusive company culture with regular team events.
- Modern office facilities in the heart of Zurich.
- Subsidized public transportation (e.g., ZVV-NetzPass).
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Digitec Galaxus AG. We look forward to reviewing your application!