About Company
Globant is a digitally native company focused on reinventing businesses through innovative technological solutions. We believe in the power of reinvention and work hand-in-hand with our clients to transform their digital journeys. With a presence in over 25 countries and more than 29,000 professionals, we are a global leader in IT and software development, known for our unique studio operating model, which fosters collaboration, creativity, and a focus on cutting-edge technologies. Our culture is built on a foundation of diversity, inclusion, continuous learning, and a passion for making a real impact. We empower our Globers to be true agents of change, offering an environment where talent thrives and ideas turn into world-class solutions. Join a company that is constantly challenging the status quo and shaping the future of digital transformation.
Job Description
Are you a highly motivated individual with a passion for technology and a desire to kick-start your career in Information Technology? Globant is seeking an enthusiastic and dedicated Entry Level IT Service Desk Analyst to join our dynamic team in Buenos Aires. This is a fantastic opportunity for an emerging professional to gain hands-on experience in a fast-paced, global IT environment. As an Entry Level IT Service Desk Analyst, you will be the first point of contact for our employees seeking technical assistance. You will provide crucial support, troubleshoot various hardware and software issues, and ensure our internal systems run smoothly. This role is perfect for someone eager to learn, possessing excellent problem-solving skills, and a commitment to delivering exceptional customer service. You will be instrumental in maintaining the productivity of our teams by resolving technical challenges efficiently and effectively. We are looking for someone who is not afraid to tackle new challenges, has a knack for clear communication, and thrives in a collaborative setting. This position offers comprehensive training and mentorship, providing a clear path for professional growth within Globant’s expansive IT landscape. If you’re ready to dive into the world of IT support, contribute to a leading technology company, and grow your skills, we encourage you to apply. You’ll work closely with experienced IT professionals, learning best practices and contributing to a culture of innovation and continuous improvement. Your day-to-day will involve everything from password resets and software installations to basic network troubleshooting and hardware diagnostics, all while providing a friendly and efficient support experience. This role is central to our operational efficiency and employee satisfaction, making it a critical entry point into a rewarding IT career.
Key Responsibilities
- Provide first-level technical support and problem resolution for hardware, software, and network issues via phone, email, and in-person.
- Log, prioritize, track, and resolve help desk requests using our IT service management system.
- Perform password resets, account unlocks, and basic user account management.
- Assist with the installation, configuration, and troubleshooting of operating systems (Windows, macOS), productivity suites (Microsoft 365, Google Workspace), and other business applications.
- Escalate complex issues to appropriate second-level support teams following established procedures.
- Maintain accurate and detailed documentation of all support activities and resolutions.
- Educate users on IT best practices and self-service options.
- Participate in ongoing training and professional development to stay current with technology trends and Globant's internal systems.
- Support onboarding and offboarding processes related to IT equipment and access.
- Contribute to the creation and maintenance of knowledge base articles for common issues.
Required Skills
- Basic understanding of computer hardware components and software applications.
- Familiarity with Windows and/or macOS operating systems.
- Strong verbal and written communication skills in English and Spanish.
- Excellent problem-solving and analytical abilities.
- Customer service-oriented mindset with a patient and empathetic approach.
- Ability to work effectively in a team environment.
- Proactive attitude and a strong desire to learn and grow in IT.
Preferred Qualifications
- Prior experience (even informal or volunteer) in a technical support or customer service role.
- Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management).
- Basic understanding of network fundamentals (TCP/IP, Wi-Fi).
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).
- A degree or ongoing studies in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness programs.
- Opportunities for professional development and continuous learning (Globant University).
- Access to cutting-edge technologies and innovative projects.
- Collaborative and inclusive work environment.
- Modern and comfortable office spaces.
- Employee recognition programs.
- Flexible work options (within an on-site framework for this role).
- Company-sponsored events and team-building activities.
- Career growth opportunities within a global company.
How to Apply
Interested candidates are invited to submit their application through our official careers portal. Please click on the application link below to apply directly. Ensure your resume highlights your relevant skills and experience, and include a cover letter explaining your interest in this entry-level role and your passion for IT. We look forward to reviewing your application!