About Company
OutSystems is a global leader in high-performance low-code development. We are passionate about giving every organization the power to innovate through software. Our platform helps companies create and deploy mission-critical applications with unprecedented speed and efficiency, transforming their businesses and enhancing customer experiences. With a vibrant and innovative culture, OutSystems prides itself on fostering a collaborative environment where talent can thrive and make a real impact. We believe in empowering our employees to achieve their full potential, providing opportunities for continuous learning and professional growth. Join us to be part of a company that is shaping the future of software development, where your contributions directly influence our success and the success of our global customers.
Job Description
Are you passionate about helping people and eager to kickstart your career in tech customer support? OutSystems is seeking an enthusiastic and motivated Entry Level Happiness Engineer to join our dynamic Customer Support team in Lisbon. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their success with our cutting-edge low-code platform. This isn’t just a support role; it’s an opportunity to become a ‘Happiness Engineer’ – someone who goes above and beyond to solve problems, educate users, and build lasting relationships.
As an Entry Level Happiness Engineer, you will dive into the world of software support, learning how to troubleshoot technical issues, guide users through our platform’s features, and communicate complex information in an easy-to-understand manner. You’ll work closely with experienced engineers and product teams, gaining invaluable insights into our technology and development processes. We are looking for individuals who are natural problem-solvers, possess excellent communication skills, and have an insatiable curiosity for technology. If you’re ready to make a significant impact from day one, grow within a supportive environment, and contribute to a company that’s revolutionizing software development, we encourage you to apply. Your journey to becoming a tech expert starts here!
Key Responsibilities
- Provide first-line technical support to OutSystems customers via email, chat, and phone, addressing their inquiries and issues promptly and professionally.
- Diagnose and troubleshoot basic to intermediate technical problems related to the OutSystems platform, ensuring clear and concise resolution steps.
- Escalate complex issues to senior support engineers or relevant internal teams, ensuring proper documentation and follow-up.
- Guide customers through product features, functionalities, and best practices to optimize their use of the OutSystems platform.
- Document customer interactions, issues, and resolutions accurately in our support systems.
- Contribute to our knowledge base by creating and updating articles, FAQs, and troubleshooting guides.
- Collaborate with internal teams, including product development and engineering, to advocate for customer needs and provide feedback.
- Continuously learn and stay updated on OutSystems product updates, features, and new technologies.
- Participate in team meetings, training sessions, and continuous improvement initiatives.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- A genuine passion for helping others and providing outstanding customer service.
- Ability to learn new technologies quickly and adapt to a fast-paced environment.
- Basic understanding of web technologies (HTML, CSS, JavaScript) is a plus.
- High level of empathy and patience.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- Prior experience in a customer-facing role, even if not technical.
- Familiarity with ticketing systems (e.g., Salesforce Service Cloud, Zendesk).
- Basic knowledge of databases (SQL) or programming concepts.
- Ability to speak Portuguese or other European languages is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance.
- Generous vacation policy and company holidays.
- Access to extensive training and development programs.
- Modern office environment with state-of-the-art facilities.
- Daily free healthy snacks, coffee, and fresh fruit.
- Subsidized lunch program.
- Employee wellness programs and initiatives.
- Opportunities for international travel and collaboration.
- A vibrant, inclusive company culture with regular team-building events.
How to Apply
Ready to make a difference? We encourage all qualified candidates to submit their application through our official careers portal. Please ensure your resume and cover letter highlight your passion for customer success and your eagerness to grow within a tech environment. Click on the link below to apply!