About Company
Teleperformance is a global leader in digitally integrated business services, a strategic partner to the world’s largest companies. We offer a full suite of client support and customer relationship management services, delivered across multiple channels. With a presence in over 91 countries and a team of nearly 500,000 employees, we are committed to connecting brands with their customers through exceptional experiences. In Singapore, Teleperformance has established itself as a vibrant hub for talent, innovation, and service excellence, supporting a diverse portfolio of clients across various industries. We believe in empowering our people, fostering a culture of growth, learning, and inclusivity, and providing a dynamic work environment where every voice is heard and valued.
Job Description
Are you a highly motivated and empathetic individual looking to kickstart your career in customer service? Do you thrive in a flexible work environment where you can manage your own schedule? Teleperformance Singapore is excited to announce openings for Entry Level Customer Service Representatives to join our innovative ‘Liveops’ model. This is an unparalleled opportunity to become a vital part of our global team, working from the comfort of your home while delivering world-class support to our clients’ customers.
As a ‘Liveops’ Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing an outstanding service experience. This role is perfect for those who are new to the workforce, seeking a flexible schedule, or looking for a remote career path that offers extensive training and growth. You’ll engage with customers through various channels, including phone, email, and chat, becoming a brand ambassador for our clients. We provide comprehensive training to equip you with all the knowledge and skills required to succeed, ensuring you feel confident and supported from day one. If you’re passionate about helping people, possess excellent communication skills, and are ready to embark on a rewarding journey with a global leader, we encourage you to apply. Join us and shape the future of customer experience with the flexibility you need.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
- Maintain a high level of customer service, ensuring positive customer interactions.
- Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and build sustainable relationships of trust.
- Collaborate with team members and supervisors to continuously improve service delivery.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening skills and the ability to empathize with customers.
- Basic computer proficiency and comfort navigating various software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving aptitude and a proactive approach to addressing customer concerns.
- A quiet and dedicated home workspace free from distractions.
- Reliable high-speed internet connection and a personal computer (specifications will be provided).
Preferred Qualifications
- Prior experience in a customer-facing role (e.g., retail, hospitality, volunteer work).
- Familiarity with CRM systems or customer service software.
- Proficiency in additional languages relevant to Singapore (e.g., Mandarin, Malay, Tamil).
- A strong desire to learn and grow within the customer service industry.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Perks & Benefits
- Comprehensive paid training program to ensure your success.
- Flexible scheduling options to promote work-life balance.
- Opportunity to work remotely from anywhere in Singapore.
- Clear career progression pathways and professional development opportunities.
- Competitive salary and performance-based incentives.
- Employee assistance programs and wellness resources.
- A supportive and inclusive team environment.
- Access to cutting-edge technology and tools.
How to Apply
Interested candidates are invited to click on the application link below to apply for this exciting opportunity. Please ensure your resume is up-to-date and highlights any relevant experience or skills. We look forward to reviewing your application and potentially welcoming you to the Teleperformance Singapore family!