About Company
Equity Bank is a leading financial services provider in Kenya and across East and Central Africa, serving over 15 million customers. Renowned for its innovative and inclusive approach to banking, Equity Bank offers a comprehensive range of financial solutions including retail banking, microfinance, and corporate banking services. With a strong commitment to empowering communities and fostering economic growth, Equity Bank leverages technology to deliver accessible and efficient services. Its vision is to be the champion of the socio-economic prosperity of the people of Africa. Joining Equity Bank means becoming part of an institution that values integrity, innovation, and customer-centricity, offering a dynamic environment where employees can grow their careers while contributing to meaningful societal impact. The bank prides itself on a culture of excellence, continuous learning, and teamwork, making it an ideal place for individuals passionate about making a difference in the financial sector.
Job Description
Are you an enthusiastic and customer-focused individual looking to kickstart your career in the dynamic banking sector? Equity Bank is seeking passionate Entry Level Customer Service Representatives with flexible hours to join our vibrant team in Nairobi. This is an unparalleled opportunity for individuals eager to learn, grow, and make a tangible impact on our customers’ financial journeys. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support across various banking products and services. You’ll handle inquiries, resolve issues, and guide customers through our digital and traditional banking solutions, all while upholding Equity Bank’s renowned standards of excellence.
We understand that a work-life balance is crucial, which is why this position offers flexible scheduling options to accommodate your personal commitments, making it an ideal choice for those balancing studies, family, or other pursuits. You will receive comprehensive training to equip you with the knowledge and skills necessary to excel, covering everything from banking procedures and product specifics to advanced customer service techniques and problem resolution strategies. Our supportive team environment encourages continuous learning and professional development, providing a clear pathway for career progression within one of Africa’s leading financial institutions. If you possess a genuine desire to help others, thrive in a fast-paced environment, and are ready to embark on a rewarding career, we invite you to become a vital part of our mission to transform lives through financial empowerment. This role is perfect for someone who is resilient, detail-oriented, and genuinely enjoys interacting with people, offering a foundational experience that can lead to diverse opportunities within the financial services industry.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
- Provide accurate information regarding bank products, services, and policies to customers.
- Assist customers with account-related issues, transactions, and technical support for digital platforms.
- Identify customer needs and suggest appropriate banking solutions or services.
- Document customer interactions and resolutions accurately in the customer relationship management (CRM) system.
- Collaborate with other departments to resolve complex customer issues efficiently.
- Adhere to all banking regulations, compliance requirements, and internal policies.
- Continuously learn about new products, services, and processes to enhance customer support.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Strong interpersonal skills with a patient and empathetic approach.
- Ability to actively listen and quickly understand customer needs.
- Basic computer proficiency and ability to navigate multiple systems.
- Problem-solving aptitude and ability to handle difficult situations calmly.
- High school diploma or equivalent.
Preferred Qualifications
- A diploma or certificate in Business Administration, Communication, or a related field.
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus.
- Familiarity with banking products and services.
- Ability to adapt to flexible work schedules, including evenings or weekends if required.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Generous paid time off and flexible scheduling options.
- Extensive training and professional development programs.
- Opportunities for career advancement within a leading financial institution.
- A supportive and collaborative work environment.
- Employee banking benefits.
How to Apply
Interested candidates are encouraged to click on the application link below to apply directly through Equity Bank’s official careers portal. Please ensure your resume and cover letter highlight your communication skills, customer service passion, and ability to thrive in a flexible work environment.