About Company
Palm Beach Vapors is a leading retailer in the vaping industry, headquartered in West Palm Beach, Florida. Since our inception, we’ve been dedicated to providing high-quality vaping products, accessories, and exceptional customer service to our growing community. Our commitment extends beyond just sales; we aim to foster an informed and supportive environment for our customers, both through our physical locations and our robust online e-commerce platform. As we continue to expand our digital footprint and reach customers nationwide, we’re looking for passionate individuals to join our remote team and help us maintain our standard of excellence in customer engagement and support. We pride ourselves on innovation, customer satisfaction, and building lasting relationships within our community.
Job Description
Are you a customer service virtuoso with a passion for helping people navigate their online shopping experiences? Palm Beach Vapors is seeking a dedicated and enthusiastic E-commerce Support Specialist to join our fully remote team. In this pivotal role, you will be the frontline ambassador for our brand, ensuring every customer interaction is positive, efficient, and informative. You will be responsible for providing comprehensive support for all aspects of our e-commerce operations, from assisting with product inquiries and order placements to resolving shipping issues, processing returns, and offering technical assistance related to our website and online accounts. This position requires a proactive problem-solver with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced virtual environment. You’ll work collaboratively with our sales, marketing, and logistics teams to identify trends, improve processes, and ultimately enhance the overall customer journey. If you’re passionate about delivering outstanding service and eager to contribute to a dynamic e-commerce business from the comfort of your home, we encourage you to apply! This is more than just a support role; it’s an opportunity to directly impact customer satisfaction and contribute to the continued success and growth of Palm Beach Vapors. You will be instrumental in maintaining our reputation for outstanding customer care and building loyalty among our growing customer base.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone regarding orders, products, shipping, and returns.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams when necessary.
- Process orders, cancellations, returns, and exchanges in accordance with company policies.
- Provide detailed product information and recommendations to assist customers with their purchasing decisions.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with logistics and fulfillment teams to ensure timely delivery and resolve shipping discrepancies.
- Identify and report common customer issues or trends to help improve products, services, and website functionality.
- Stay up-to-date with product knowledge, promotions, and company policies to provide accurate information.
- Assist with content updates or minor adjustments on the e-commerce platform as needed.
Required Skills
- 2+ years of experience in e-commerce customer service or a similar remote support role.
- Exceptional written and verbal communication skills in English.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento) and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet access and a dedicated home office setup.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Marketing, or a related field.
- Experience in the vaping or related consumer goods industry.
- Familiarity with online payment processing and fraud detection tools.
- Basic understanding of SEO and digital marketing principles.
Perks & Benefits
- Competitive salary package.
- Flexible remote work environment.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Employee discounts on Palm Beach Vapors products.
- Opportunities for professional development and growth.
- Supportive and collaborative team culture.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience in e-commerce support and remote work environments. We look forward to reviewing your application!