About Company
National Museums Liverpool is a group of museums and galleries in and around Liverpool, England. Our venues include the Museum of Liverpool, Merseyside Maritime Museum, International Slavery Museum, Walker Art Gallery, and World Museum, among others. We attract millions of visitors annually, inspiring and enriching lives through our diverse collections and engaging exhibitions. Beyond our physical sites, our mission extends online, offering a curated selection of unique gifts, books, and merchandise through our e-commerce store. Every purchase directly supports the vital work of the museums, from conservation to educational programmes, ensuring our cultural heritage thrives for future generations. Join our dedicated team and contribute to a legacy of learning and discovery.
Job Description
Are you an organised, detail-oriented individual with a passion for e-commerce and a keen eye for logistics? National Museums Liverpool is seeking an enthusiastic E-commerce Specialist to join our dynamic retail team. Based on the iconic Merseyside Waterfront, this pivotal role is responsible for the seamless operation of our online store, from product listing and content management to order processing and efficient fulfilment. You will play a crucial part in ensuring a superior online shopping experience for our customers, directly contributing to the financial sustainability of our renowned museums and galleries. This role requires a hands-on approach, combining digital proficiency with practical fulfilment expertise to manage inventory, despatch orders, and handle customer enquiries, all while upholding the high standards of National Museums Liverpool. If you thrive in a fast-paced environment and are eager to make a tangible impact on a beloved cultural institution, we encourage you to apply.
Key Responsibilities
- Manage and update product listings, descriptions, and imagery on the e-commerce platform.
- Process online orders accurately and efficiently, including packing and shipping items in a timely manner.
- Maintain accurate inventory records for online stock, coordinating with the retail team for stock replenishment.
- Handle customer enquiries related to online orders, shipping, and products via email and phone, providing excellent service.
- Monitor e-commerce performance metrics, identifying trends and suggesting improvements to maximise sales and efficiency.
- Collaborate with the marketing team to support online promotions, campaigns, and new product launches.
- Ensure the online store content is fresh, engaging, and reflective of the museums' brand and current exhibitions.
- Oversee the maintenance and functionality of the e-commerce website, troubleshooting minor issues and coordinating with IT support.
- Assist with the development and implementation of new e-commerce features, integrations, or improvements to enhance user experience.
- Ensure all fulfilment operations adhere to health and safety regulations, company policies, and best practices.
Required Skills
- Proven experience (minimum 2.5 years) in managing an e-commerce platform (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of online order processing and fulfilment workflows, including packing and shipping logistics.
- Excellent organisational skills and meticulous attention to detail in all tasks.
- Proficiency in inventory management systems and stock control processes.
- Solid communication skills, both written and verbal, for customer interaction and internal collaboration.
- Ability to work independently, prioritise tasks effectively, and manage multiple responsibilities.
- Basic understanding of web analytics (e.g., Google Analytics) to interpret data and identify actionable insights.
- Competency in Microsoft Office Suite (Word, Excel) for data entry and reporting.
- A genuine interest in culture, heritage, and the mission of National Museums Liverpool.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, E-commerce, or a related field.
- Experience with CRM systems and email marketing platforms.
- Familiarity with SEO best practices for product listings and online content.
- Knowledge of international shipping logistics and customs procedures.
- Previous experience working within a retail environment or cultural institution.
Perks & Benefits
- Generous annual leave allowance.
- Competitive pension scheme.
- Free admission to all National Museums Liverpool venues and special exhibitions.
- Staff discounts at museum shops and cafes.
- Opportunities for professional development and training to enhance your skills.
- Employee assistance programme for health and wellbeing support.
- Located on the historic and vibrant Merseyside Waterfront, offering an inspiring work environment.
- The chance to contribute to a leading cultural institution with a global reputation and a vital community role.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role are attached. In your cover letter, please highlight your experience with e-commerce platforms and fulfilment processes, and how you can contribute to National Museums Liverpool’s online retail success.