About Company
Market Square Nigeria is a leading supermarket chain dedicated to providing a superior shopping experience for our customers across Nigeria. We offer a vast assortment of quality products, from fresh produce and groceries to household items and electronics, all under one roof. Committed to innovation and customer satisfaction, we are rapidly expanding our digital footprint to meet the evolving needs of our clientele. Join our dynamic team as we continue to grow and redefine the retail landscape in Nigeria, providing convenience and quality through both our physical stores and our burgeoning online platforms. Our mission is to make quality and affordability accessible to every Nigerian home, building a reputation for excellence in both our in-store and online offerings.
Job Description
Are you a visionary E-commerce Manager with a passion for digital retail and a knack for seamless logistics? Market Square Nigeria is seeking an experienced and dynamic individual to lead our online store operations and meticulously integrate our e-commerce platform with robust logistics solutions in Uyo, Akwa Ibom. This pivotal role requires a strategic thinker who can drive sales, enhance user experience, and ensure efficient, timely delivery of products from our digital storefront to our customers’ doorsteps. You will be instrumental in shaping the future of our online retail presence, overseeing everything from website management and digital marketing campaigns to inventory synchronization and last-mile delivery partnerships. The ideal candidate will possess a deep understanding of e-commerce best practices, digital marketing strategies, and the intricacies of supply chain and logistics management within the Nigerian context. You will be responsible for optimizing our online sales funnels, improving customer conversion rates, and developing scalable logistics strategies that support our aggressive growth objectives. This is an exciting opportunity to make a significant impact on a rapidly expanding retail brand, contributing directly to our mission of providing convenience and quality to Nigerian households. We are looking for someone who can not only manage but also innovate, bringing fresh ideas and solutions to complex challenges in the ever-evolving e-commerce landscape. Your expertise will directly influence customer satisfaction, operational efficiency, and ultimately, our market share in the competitive online retail sector. You will lead a dedicated team, fostering a culture of excellence and continuous improvement. Your strategic vision will transform how Market Square connects with its customers online, creating a world-class shopping experience that blends convenience with reliability. If you thrive on challenges and are ready to elevate an established brand into a formidable online player, we invite you to join our journey and help build a seamless, integrated, and customer-centric e-commerce ecosystem.
Key Responsibilities
- Develop and execute the e-commerce strategy, aligning with overall business objectives to drive online sales and market share.
- Oversee all aspects of the online store, including product listings, content management, promotions, and customer experience.
- Lead the integration of our e-commerce platform with third-party logistics (3PL) providers and internal warehousing systems.
- Manage and optimize the end-to-end logistics process for online orders, from warehousing and picking to packing and last-mile delivery.
- Monitor key performance indicators (KPIs) such as conversion rates, average order value, customer acquisition cost, and delivery times, implementing strategies for continuous improvement.
- Develop and manage digital marketing campaigns (SEO, SEM, social media, email marketing) to attract and retain online customers.
- Analyze market trends, competitor activities, and customer feedback to identify new opportunities and challenges.
- Collaborate with internal teams, including marketing, IT, operations, and customer service, to ensure a cohesive online strategy.
- Manage e-commerce budget, forecasting sales, and optimizing spending for maximum ROI.
- Ensure compliance with all e-commerce regulations, data privacy laws, and payment gateway standards.
- Identify and implement technology solutions to enhance website functionality, logistics efficiency, and customer satisfaction.
Required Skills
- Proven experience as an E-commerce Manager or similar role, with a strong portfolio of successful online initiatives.
- In-depth knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CRM systems.
- Solid understanding of digital marketing channels (SEO, SEM, PPC, social media, email marketing) and analytics tools (e.g., Google Analytics).
- Demonstrable experience with logistics and supply chain management in an e-commerce context, particularly last-mile delivery.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Exceptional communication and interpersonal skills, capable of collaborating effectively with cross-functional teams and external partners.
- Proficiency in Microsoft Office Suite, especially Excel for data analysis.
- Ability to work independently and as part of a team, demonstrating leadership qualities.
Preferred Qualifications
- Master's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Certifications in E-commerce, Digital Marketing, or Project Management.
- Experience working with Nigerian logistics providers and understanding of local delivery challenges.
- Familiarity with inventory management systems (IMS) and enterprise resource planning (ERP) software.
- Previous experience in the retail or consumer goods industry in Nigeria.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Pension scheme.
- Opportunities for professional development and career advancement.
- Employee discounts on Market Square products.
- A dynamic and supportive work environment.
- Annual leave and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your experience in e-commerce management and logistics integration.