About Company
Lush Fresh Handmade Cosmetics is a global leader in ethical beauty, renowned for our innovative, cruelty-free, and vegetarian products. From our iconic bath bombs to our luxurious skincare ranges, every item is handmade with fresh, ethically sourced ingredients and a deep commitment to environmental and social justice. We are passionate advocates for human rights, animal welfare, and protecting the planet, embedding these values into every aspect of our business. Our vibrant online presence is integral to sharing our story and products with a global community, offering an immersive digital experience that reflects our unique brand ethos. Joining Lush means becoming part of a dynamic, forward-thinking company that truly believes in making a difference, both in the world of cosmetics and the world at large.
Job Description
Are you an experienced E-commerce professional with a passion for driving online growth and creating exceptional digital customer experiences? Lush Fresh Handmade Cosmetics, a global pioneer in ethical beauty and handmade products, is seeking an innovative and results-driven E-commerce Manager to lead our online retail strategy from our base in the vibrant Streatham, London area.
At Lush, we believe in making a positive impact on the world, from our ethically sourced ingredients to our commitment to fighting animal testing and supporting environmental causes. Our online platform is a crucial extension of our brand values, bringing our unique products and philosophy to customers worldwide. This role offers an incredible opportunity to shape the digital future of a beloved brand, ensuring our online presence is as vibrant, ethical, and engaging as our physical stores.
As our E-commerce Manager, you will be at the forefront of our digital retail efforts, responsible for the strategic planning, execution, and optimisation of our online sales channels. You will work closely with marketing, product development, and customer service teams to create seamless, engaging, and conversion-focused online journeys. Your expertise will directly contribute to our commercial success and brand reach. This pivotal role involves overseeing all aspects of the e-commerce platform, including product merchandising, site content management, promotional campaigns, and user experience (UX) enhancements. You will be instrumental in analysing market trends, customer behaviour, and competitor activities to identify new opportunities for growth and innovation. Leveraging data analytics, you will continuously optimise our online store’s performance, ensuring a frictionless shopping experience that delights our customers and reinforces Lush’s brand identity. You will manage budgets, forecast sales, and report on key performance indicators (KPIs) to senior stakeholders. A strong understanding of SEO, SEM, social media integration, and email marketing will be vital in driving traffic and conversions. If you’re passionate about ethical retail, digital innovation, and leading a dynamic team, we invite you to help us bring the Lush experience to even more customers around the globe.
Key Responsibilities
- Develop and execute the overall e-commerce strategy to drive online sales growth and enhance customer experience.
- Manage and optimize all aspects of the e-commerce platform, including product listings, content, promotions, and user interface.
- Lead and collaborate with cross-functional teams (marketing, IT, supply chain, customer service) to ensure seamless online operations.
- Analyze website performance data, market trends, and competitor activity to identify opportunities and inform strategic decisions.
- Oversee digital marketing efforts, including SEO, SEM, email marketing, and social media integration, to increase traffic and conversions.
- Manage e-commerce budgets, sales forecasting, and report on key performance indicators (KPIs) to senior management.
- Implement A/B testing and conversion rate optimization (CRO) strategies to improve site performance and user engagement.
- Stay abreast of emerging e-commerce technologies and best practices, recommending and implementing innovative solutions.
Required Skills
- Proven experience (4+ years) in an E-commerce Manager or similar role, preferably within the retail or FMCG sector.
- Strong understanding of e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud) and their functionalities.
- Demonstrable experience with web analytics tools (e.g., Google Analytics) and data-driven decision-making.
- Proficiency in SEO, SEM, email marketing, and social media strategies.
- Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- A passion for customer experience and a keen eye for detail in digital merchandising.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
- Experience with P&L management and budget forecasting for e-commerce channels.
- Knowledge of UX/UI principles and conversion rate optimization (CRO) best practices.
- Certifications in Google Analytics, Google Ads, or other relevant digital marketing platforms.
- Experience working with international e-commerce markets or global brands.
Perks & Benefits
- Competitive salary and bonus scheme.
- Generous staff discount on all Lush products.
- Comprehensive health and wellbeing programs.
- Pension scheme with company contributions.
- Opportunities for professional development and career growth.
- Flexible hybrid working model to support work-life balance.
- A vibrant, inclusive, and ethically-driven company culture.
- Paid time off for volunteering with environmental and social causes.
How to Apply
Please click the application link below to visit our official careers page. Navigate to the relevant section and submit your application online. We encourage you to search for ‘E-commerce Manager’ or similar roles within our UK job listings.