About Company
Knutsford Express Ltd. is Jamaica’s premier courier and passenger service provider, renowned for its efficiency, reliability, and unwavering commitment to customer satisfaction. With a vast and integrated network spanning across the island, we diligently connect communities and businesses, ensuring the safe, timely, and secure delivery of parcels and providing comfortable, reliable passenger transportation. Our dedicated team is truly at the heart of our success, driven by a shared passion for operational excellence and a profound dedication to serving the people of Jamaica. We pride ourselves on fostering a dynamic, inclusive, and supportive work environment where every team member is valued, respected, and empowered to contribute significantly to our continued growth, innovation, and leadership in the transportation sector.
Job Description
Are you an experienced, highly reliable, and safety-conscious dispatch rider with a genuine passion for timely deliveries and delivering exceptional customer service? Knutsford Express Ltd. is actively seeking a dedicated, professional, and energetic Dispatch Rider to join our bustling and rapidly expanding team in Spanish Town. In this crucial and highly visible role, you will serve as a frontline ambassador for our company, directly responsible for the swift, secure, and accurate transportation of a diverse range of packages, critical documents, and other valuable goods across your assigned routes within Spanish Town and its surrounding areas, which include Old Harbour.
We are specifically looking for an individual who is not only a skilled and meticulous rider with an impeccable safety record and adherence to traffic laws but also possesses formidable navigational abilities, a keen eye for detail, and a proactive, solution-oriented approach to problem-solving. Your typical day will involve carefully and systematically loading items, meticulously planning the most efficient and time-saving routes, rigorously adhering to strict delivery schedules, and ensuring the absolute integrity and security of all packages from the point of pick-up straight through to the final drop-off. You will have the privilege of interacting directly with our valued customers, consistently providing courteous, friendly, and professional service, and representing the esteemed Knutsford Express brand with pride, professionalism, and a consistently positive demeanor.
Beyond simply transporting items, you will play an absolutely vital role in maintaining the seamless, reliable, and efficient flow of goods that countless businesses and individuals across Jamaica rely on daily. Your acute attention to detail will be absolutely essential in accurately verifying package contents against manifests and ensuring precise, meticulous record-keeping for all transactions. Safety is unequivocally paramount at Knutsford Express, and we expect all our riders to strictly adhere to all traffic laws, company safety protocols, and maintain their assigned motorcycle in impeccable working condition through regular pre-trip checks, minor maintenance, and promptly reporting any issues. This demanding role requires resilience, adaptability, and an exceptionally strong sense of responsibility, as you will navigate diverse road conditions and potentially challenging delivery windows. You will also be equipped with all the necessary tools and support to perform your duties effectively, including modern communication devices and clear, concise dispatch instructions. If you are ready to embody the speed, reliability, and exceptional service that Knutsford Express is renowned for, we warmly invite you to become a key player in our dynamic and essential delivery network.
Key Responsibilities
- Safely and efficiently deliver packages, documents, and other goods to customers within specified timeframes and routes.
- Plan and execute optimal delivery routes using mapping tools and local knowledge to ensure timely and cost-effective operations.
- Maintain accurate and detailed records of deliveries, including pick-up and drop-off times, recipient signatures, and any special instructions.
- Conduct thorough pre-trip and post-trip inspections of the assigned motorcycle to ensure it is in excellent working order and promptly report any maintenance or repair needs.
- Adhere strictly to all national traffic laws, road safety regulations, and company policies and procedures.
- Provide exceptional customer service, handling inquiries, processing transactions, and resolving minor issues courteously and professionally.
- Load and unload packages carefully and securely, ensuring their integrity and protection against damage or loss during transit.
- Collect payments for cash-on-delivery orders accurately and responsibly, if applicable.
- Communicate effectively and proactively with dispatchers regarding delivery status, potential delays, or any issues encountered on the road.
- Represent Knutsford Express in a professional, presentable, and friendly manner at all times while on duty.
Required Skills
- Valid General Driver's Licence (for motorcycles) with a clean driving record.
- Proven experience as a professional dispatch rider or courier.
- Excellent knowledge of Spanish Town and surrounding areas (including Old Harbour) roads, shortcuts, and traffic patterns.
- Strong navigational skills with the ability to effectively use GPS systems and traditional maps.
- Exceptional time management, organizational, and route planning abilities.
- Excellent communication and interpersonal skills for effective customer interaction.
- Ability to work independently, demonstrate initiative, and perform effectively under pressure in a fast-paced environment.
- Basic mechanical knowledge for routine vehicle checks and minor troubleshooting.
- High level of integrity, responsibility, and reliability.
- Physical fitness and stamina to lift and carry packages, and ride for extended periods in various weather conditions.
Preferred Qualifications
- High School Diploma or equivalent qualification.
- At least 2 years of professional dispatch riding or courier experience.
- Familiarity with electronic proof of delivery systems and mobile applications.
- Previous customer service experience in a delivery or logistics context.
- Knowledge of basic first aid and emergency procedures.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance plan.
- Company-provided motorcycle and essential safety gear (helmet, jacket, etc.).
- Paid time off and public holidays.
- Opportunities for professional development, skills training, and career advancement.
- A supportive, dynamic, and collaborative team environment.
- Employee discounts on various company services.
- Performance-based incentives and bonuses.
How to Apply
If you meet the qualifications and are eager to join a leading Jamaican transportation company, we strongly encourage you to apply today! Please click on the application link below to submit your resume and a compelling cover letter. Ensure your application clearly outlines your relevant experience, highlights your commitment to safety, and articulates why you are the ideal candidate for this vital role. Only shortlisted candidates who demonstrate a strong match for the position will be contacted for an interview. We look forward to receiving your application and potentially welcoming you to the Knutsford Express family!