About Company
Wild Fusion is a leading digital marketing agency in Africa, dedicated to empowering businesses with innovative, data-driven strategies to thrive in the digital landscape. With a rich history of helping local and international brands achieve their marketing objectives, we pride ourselves on our expertise in areas such as search engine optimization, paid media, social media marketing, content creation, and analytics. Our team comprises passionate digital natives who are constantly pushing boundaries and delivering measurable results. We foster a collaborative and dynamic environment where creativity meets strategy, and every team member plays a crucial role in our collective success. Joining Wild Fusion means becoming part of a forward-thinking organization that values learning, growth, and making a significant impact in the digital economy. We are committed to fostering an inclusive culture where diverse perspectives are celebrated and nurtured.
Job Description
Are you a highly organized, detail-oriented individual with a passion for e-commerce and digital platforms? Wild Fusion is seeking a proactive and skilled Digital Assistant to support our e-commerce clients with various administrative and operational tasks. This remote position offers an exciting opportunity to contribute to the online success of diverse businesses from the comfort of your home, while being part of a dynamic and innovative digital marketing agency. You will play a crucial role in ensuring the smooth execution of e-commerce strategies, from product listing and content updates to inventory management and customer support coordination. This role requires excellent communication skills, a keen eye for detail, and the ability to manage multiple tasks efficiently within a fast-paced environment. If you’re eager to grow your skills in e-commerce, work with cutting-edge tools, and make a tangible impact on client success, we encourage you to apply. We are looking for someone who is not just an assistant, but a vital support system that helps optimize our clients’ online presence and sales performance. This is more than just data entry; it’s about understanding the mechanics of online retail, contributing to a seamless customer journey, and being an integral part of a client’s digital growth. We value initiative, problem-solving abilities, and a commitment to excellence, providing a platform for you to develop your expertise in a thriving industry.
Key Responsibilities
- Assist in managing product listings, including uploading new products, updating descriptions, images, and pricing across various e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Monitor and update inventory levels, ensuring accuracy and coordinating with client teams for stock replenishment.
- Support the creation and scheduling of e-commerce content, such as blog posts, promotional banners, and email newsletters.
- Conduct basic competitor analysis and market research to identify trends and opportunities for clients.
- Handle routine customer service inquiries and escalate complex issues to appropriate client support channels, ensuring timely resolution.
- Perform quality assurance checks on live e-commerce websites to ensure functionality, accuracy, and optimal user experience.
- Generate basic reports on e-commerce performance metrics, including sales, traffic, and conversion rates, for client review.
- Organize and maintain digital assets (product images, videos, marketing materials) for easy access and deployment, adhering to brand guidelines.
Required Skills
- Minimum of 1 year of experience in an administrative or digital support role, preferably with e-commerce exposure.
- Proficiency in using e-commerce platforms like Shopify, WooCommerce, or Magento.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or Google Workspace.
- Basic understanding of digital marketing principles and online retail operations.
Preferred Qualifications
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Experience with project management tools (e.g., Asana, Trello) or CRM software.
- Familiarity with basic graphic design tools (e.g., Canva) for minor image edits and content preparation.
- Proven ability to adapt to new technologies and platforms quickly.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunity to work remotely with a flexible schedule, promoting work-life balance.
- Access to continuous learning and professional development resources, including industry certifications.
- Collaborative and supportive team environment with regular virtual check-ins.
- Exposure to diverse e-commerce projects and clients across various industries, enhancing your portfolio.
- Health and wellness support programs to ensure employee well-being.
How to Apply
If you are ready to kickstart or advance your career in e-commerce with a leading digital marketing agency, we encourage you to apply! Please submit your resume and a compelling cover letter outlining your experience and why you are the ideal candidate for this remote Digital Assistant role. Emphasize your e-commerce platform familiarity, your organizational prowess, and your ability to thrive in a virtual work environment. We look forward to reviewing your application and exploring how you can contribute to our clients’ success. Click on the link below to apply for the job.