About Company
Spar Nigeria, a proud member of the Artee Group, stands as a prominent and trusted hypermarket chain across Nigeria. Our unwavering commitment is to deliver unparalleled quality products and an exceptional shopping journey to every customer. We offer an extensive and diverse product range, meticulously curated to cater to all needs – from daily groceries, garden-fresh produce, and delectable bakery items, to a rich assortment of deli products, cutting-edge electronics, essential home appliances, and trendy fashion apparel. Spar Nigeria is truly designed as a comprehensive one-stop-shop. We take immense pride in our deep-rooted engagement with local communities, our steadfast dedication to sourcing and providing only the freshest and highest-quality offerings, and our proactive approach in cultivating a dynamic, inclusive, and growth-oriented work environment for all our employees. Our robust operations in Port Harcourt are not merely a regional presence but a critical hub that underscores our profound dedication to operational excellence and paramount customer satisfaction within Rivers State and beyond. Join us in shaping the future of retail.
Job Description
We are actively seeking a highly experienced and exceptionally motivated Department Supervisor to become an integral part of our thriving team at our Rumueme, Port Harcourt location. As a Department Supervisor, you will hold a pivotal role in the day-to-day operations and overall success of your designated department. Your primary mandate will be to ensure unwavering operational excellence, deliver consistently outstanding customer service, and facilitate efficient and harmonious team management. This demanding yet rewarding role calls for a proactive and visionary leader capable of inspiring, guiding, and empowering their team to achieve peak performance. You will be directly responsible for the meticulous management of inventory, ensuring optimal stock levels, minimizing waste, and maintaining impeccable visual merchandising standards that captivate our customers. Furthermore, you will be instrumental in driving sales performance through strategic initiatives and meticulous oversight. Your comprehensive responsibilities will encompass all facets of your department, spanning from strategic staffing and comprehensive team training to meticulous inventory control, fostering proactive customer engagement, and ensuring a seamless, positive, and memorable shopping experience for every patron. The ideal candidate will embody strong, decisive leadership qualities, possess exemplary communication skills, and bring a proven track record of success within a demanding, fast-paced retail environment. This is an incredible opportunity to join Spar Nigeria and significantly contribute to our overarching mission of providing unmatched quality, convenience, and value to our cherished customers across Nigeria. We foster an environment where your leadership directly impacts our success.
Key Responsibilities
- Lead, motivate, and manage a team of department associates, including scheduling, training, and performance evaluations.
- Oversee daily department operations, ensuring adherence to company policies, procedures, and safety standards.
- Manage inventory levels, including stock ordering, rotation, waste reduction, and accurate record-keeping.
- Ensure high standards of visual merchandising, cleanliness, and product presentation within the department.
- Provide exceptional customer service, addressing customer inquiries, resolving complaints, and promoting a positive shopping environment.
- Monitor sales performance, analyze data, and implement strategies to achieve and exceed sales targets.
- Collaborate with other department supervisors and store management to ensure overall store efficiency and success.
- Conduct regular stock takes and ensure discrepancies are investigated and resolved promptly.
- Implement promotional activities and ensure proper display and pricing of products.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proven ability in retail operations and inventory control.
- Customer service orientation with problem-solving capabilities.
- Proficiency in Microsoft Office Suite (Word, Excel) and retail POS systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational and time management skills.
Preferred Qualifications
- Bachelor's Degree or HND in Business Administration, Retail Management, or a related field.
- Minimum of 3 years of supervisory experience in a hypermarket or large retail store setting.
- Familiarity with merchandising principles and loss prevention techniques.
- Knowledge of local market trends and customer preferences in Port Harcourt.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Staff discount on Spar Nigeria products.
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment.
- Paid time off and holiday benefits.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your CV highlights your relevant experience in retail supervision and team management. We look forward to reviewing your application!