About Company
Bupa Dental Care is part of Bupa, a leading international healthcare group, with a purpose to help people live longer, healthier, happier lives and make a better world. As one of the largest providers of dental services in the UK, we’re dedicated to delivering exceptional patient care and fostering a supportive environment for our colleagues. At our Hockley practice in Birmingham, we pride ourselves on a welcoming atmosphere, state-of-the-art facilities, and a commitment to clinical excellence. Joining Bupa Dental Care means becoming part of a team that values innovation, continuous learning, and putting patients at the heart of everything we do. We believe in empowering our staff to grow professionally and personally, offering unparalleled opportunities for career development within a global healthcare leader. We are a diverse and inclusive employer and welcome applications from all backgrounds.
Job Description
Are you a friendly, organised, and proactive individual with a passion for providing outstanding patient service? Bupa Dental Care in Hockley, Birmingham, is seeking a dedicated Dental Receptionist to be the warm and welcoming face of our practice. This isn’t just a desk job; you’ll be the pivotal first point of contact for our patients, setting the tone for their entire experience with us. From the moment they step through our doors or call us, you’ll ensure they feel valued, informed, and comfortable. Your ability to manage a busy reception area with a calm and professional demeanour will be essential in maintaining our high standards of patient care and efficient clinic operations. This role demands excellent communication skills, a meticulous approach to administrative tasks, and a genuine desire to contribute to a positive healthcare environment. You will be instrumental in managing appointments, handling patient queries, processing payments, and maintaining accurate records, all while upholding the confidentiality and discretion required in a dental setting. If you thrive in a fast-paced environment and are eager to make a tangible difference in people’s lives by ensuring their dental journey is seamless and pleasant, we encourage you to apply. We offer a supportive team, opportunities for professional growth, and the chance to work within a well-respected national dental network. Your role will directly impact patient satisfaction and contribute to the overall success and reputation of our Hockley practice. We are looking for someone who is not only efficient but also empathetic and understands the needs of patients who may be anxious about dental treatments. Your positive attitude and ability to juggle multiple tasks will be key to your success in this dynamic role.
Key Responsibilities
- Greet and welcome patients in a professional and friendly manner, both in person and over the phone.
- Manage the appointment book efficiently, scheduling, rescheduling, and confirming appointments.
- Process patient registrations, update personal details, and ensure all necessary paperwork is completed accurately.
- Handle incoming and outgoing correspondence, including emails and postal mail.
- Process payments, manage billing inquiries, and maintain accurate financial records.
- Maintain the reception area, ensuring it is tidy, welcoming, and presentable at all times.
- Liaise with dentists, hygienists, and dental nurses to ensure smooth clinic flow.
- Manage patient queries and complaints with sensitivity and discretion, escalating issues when necessary.
- Maintain strict patient confidentiality and adhere to all data protection regulations (GDPR).
- Assist with general administrative tasks to support the wider dental team.
Required Skills
- Proven experience in a customer service or reception role, ideally within a healthcare setting.
- Excellent verbal and written communication skills.
- Proficiency in using computer systems, including Microsoft Office Suite.
- Strong organisational skills and the ability to multitask effectively under pressure.
- A compassionate and empathetic approach to patient interaction.
- High level of professionalism and a positive, can-do attitude.
- Ability to work independently and as part of a cohesive team.
Preferred Qualifications
- Previous experience as a Dental Receptionist.
- Knowledge of dental practice management software (e.g., SOE Exact, Dentally).
- Understanding of dental terminology and procedures.
- First Aid certification.
Perks & Benefits
- Competitive salary and pension scheme.
- Access to a range of Bupa health and wellbeing benefits.
- Opportunities for continuous professional development and training.
- Supportive and collaborative team environment.
- Discounted dental care for you and your family.
- Career progression pathways within Bupa Dental Care.
- Employee assistance programme for mental and physical well-being.
How to Apply
Ready to make a difference and join a leading dental care provider? We encourage you to click on the application link below to submit your CV and a cover letter detailing your suitability for this exciting role. We look forward to hearing from you!