About Company
Delta Air Lines, one of the world’s leading global airlines, connects people and cultures across six continents. With a steadfast commitment to exceptional customer service, innovation, and reliability, Delta operates a vast network, offering a superior travel experience. Our vision is to be the world’s most trusted airline, and we achieve this through our dedicated employees who embody our values of honesty, integrity, respect, and perseverance. At Delta, we believe that our people are our greatest asset, and we foster a culture of inclusivity, growth, and continuous improvement. Joining Delta means becoming part of a diverse and dynamic team that is passionate about making every journey memorable for millions of customers worldwide. We invest in our employees, providing comprehensive training, competitive benefits, and ample opportunities for career advancement within the aviation industry.
Job Description
Are you passionate about helping people and thrive in a fast-paced environment? Delta Air Lines is seeking dedicated and empathetic Call Center Representatives to join our award-winning customer service team, working remotely from the comfort of your home in Petersburg, Alaska. As a critical point of contact for our passengers, you will be responsible for delivering world-class support, assisting customers with flight reservations, changes, cancellations, baggage inquiries, and general travel questions. This role requires excellent communication skills, a problem-solving mindset, and a genuine desire to create positive customer experiences. You will handle a high volume of inbound calls, utilizing various systems and tools to provide efficient and accurate information. We are looking for individuals who can remain calm under pressure, adapt to changing situations, and consistently uphold Delta’s commitment to service excellence. This is an exciting opportunity to contribute to a global brand known for its outstanding customer satisfaction, all while enjoying the flexibility of a remote work model. Full training will be provided to ensure your success in this vital role.
Key Responsibilities
- Answer inbound calls from Delta customers, providing friendly, efficient, and accurate service.
- Assist customers with new flight bookings, existing reservation modifications (changes, cancellations), and special service requests.
- Resolve customer issues and complaints with empathy and professionalism, aiming for first-call resolution.
- Provide information on flight status, baggage policies, check-in procedures, and loyalty programs.
- Document all customer interactions and transactions accurately in our systems.
- Adhere to all company policies, procedures, and service standards.
- Continuously learn and stay updated on Delta products, services, and operational changes.
- Collaborate with team members and supervisors to improve customer satisfaction and operational efficiency.
Required Skills
- Excellent verbal and written communication skills.
- Proven ability to empathize with customers and de-escalate challenging situations.
- Strong problem-solving and decision-making abilities.
- Proficiency in navigating multiple computer applications and systems simultaneously.
- Ability to work independently in a remote environment with minimal supervision.
- High-speed internet connection and a dedicated, quiet home workspace.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as customer demand requires.
- Minimum of 1 year of experience in a customer service role, preferably in a call center environment.
Preferred Qualifications
- Prior experience in the airline or travel industry.
- Familiarity with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Apollo.
- Bilingual proficiency (especially Spanish, French, or Japanese).
- High school diploma or GED equivalent; some college education preferred.
Perks & Benefits
- Competitive hourly wage with opportunities for performance incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous travel privileges for you and eligible family members.
- Paid time off, including vacation, sick leave, and holidays.
- Employee assistance program and wellness initiatives.
- Extensive training and ongoing professional development opportunities.
- Career advancement paths within Delta Air Lines.
How to Apply
If you are ready to embark on a rewarding career with a global leader in aviation and meet the qualifications listed, we encourage you to apply today! Please click on the application link below to submit your resume and complete our online application. We look forward to reviewing your application and potentially welcoming you to the Delta Air Lines team.