About Company
Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. The company services customers of all sizes, from 98% of the Fortune 500 to individual consumers, with the industry’s most comprehensive and innovative portfolio from the edge to the data center to the cloud. We are committed to driving human progress through technology, and our diverse global team is at the heart of our success. At Dell Technologies, we believe in fostering an inclusive environment where everyone can thrive and contribute their best work. Join us and be part of a team that is changing the world with cutting-edge technology and innovative solutions.
Job Description
We are seeking a highly skilled and passionate Technical Writer to join our dynamic team in Southampton, England. As a Dell Technical Writer, you will play a crucial role in creating clear, concise, and comprehensive documentation for our innovative products and solutions. This is an exciting opportunity to translate complex technical information into user-friendly content that empowers our customers, partners, and internal teams. You will collaborate closely with product managers, engineers, support staff, and other stakeholders to ensure the accuracy, completeness, and consistency of our technical documentation across various platforms and formats. From installation guides and user manuals to API documentation and online help systems, your work will be vital in enhancing the user experience and driving successful product adoption. If you possess an exceptional ability to grasp intricate technical concepts and articulate them with precision and clarity, we encourage you to apply. This role offers the chance to work on groundbreaking technology within a supportive and collaborative environment, contributing directly to Dell Technologies’ mission of powering human progress.
Key Responsibilities
- Develop, write, and edit high-quality technical documentation, including user manuals, installation guides, API documentation, online help, release notes, and knowledge base articles.
- Collaborate with product managers, engineers, and quality assurance teams to understand product features, specifications, and functionalities.
- Ensure technical documentation is accurate, complete, grammatically correct, and adheres to Dell's style guides and standards.
- Translate complex technical information into easily understandable content for various target audiences, from end-users to developers.
- Manage documentation projects from inception to delivery, including planning, scheduling, content creation, review cycles, and publishing.
- Participate in product design and development discussions to proactively identify documentation needs and influence product usability.
- Maintain and update existing documentation to reflect product changes and improvements.
- Utilize content management systems (CMS) and version control tools effectively.
- Conduct peer reviews of documentation created by other technical writers.
- Stay current with industry trends and best practices in technical communication and information design.
Required Skills
- Proven experience (3+ years) as a Technical Writer in a technology-driven environment.
- Exceptional written and verbal communication skills in English.
- Ability to understand and articulate complex technical concepts clearly and concisely.
- Proficiency with documentation tools (e.g., Oxygen XML Editor, Adobe FrameMaker, MadCap Flare) and content management systems.
- Strong attention to detail and a commitment to producing high-quality, error-free content.
- Experience with structured authoring (DITA, XML) is a significant advantage.
- Familiarity with software development lifecycle and agile methodologies.
- Ability to work independently and as part of a cross-functional team.
- Strong organizational and project management skills.
Preferred Qualifications
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
- Experience documenting enterprise-level hardware, software, cloud solutions, or IT services.
- Understanding of networking, virtualization, storage, or security concepts.
- Experience with version control systems (e.g., Git).
- Familiarity with UX principles and information architecture.
- Portfolio of relevant technical writing samples demonstrating clarity and conciseness.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible working arrangements.
- Opportunities for professional development and career growth.
- Access to cutting-edge technology and innovative projects.
- Employee discounts on Dell products.
- Pension scheme.
- On-site fitness facilities or wellness programs (where applicable).
- Collaborative and inclusive work environment.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please submit your resume along with a cover letter highlighting your experience and qualifications relevant to this role. We also welcome a portfolio of your technical writing samples, if available, to showcase your expertise.