About Company
Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT, and protect their most important asset: information. The company services customers of all sizes, from 98% of the Fortune 500 to individual consumers, with the industry’s most comprehensive and innovative portfolio from the edge to the data center to the cloud. Our purpose is to create technologies that drive human progress. We are committed to fostering an inclusive and diverse workplace where everyone feels valued and can contribute their best work. Join a global leader dedicated to innovation, customer success, and building a better future.
Job Description
Are you a technology enthusiast with a knack for problem-solving and a passion for helping others? Dell Technologies is seeking a dedicated and proactive Dell Support Specialist to join our vibrant team in Brighton and Hove. In this crucial role, you will be the frontline support for our customers, diagnosing and resolving technical issues related to Dell hardware and software products. From desktops and laptops to servers and peripherals, your expertise will ensure our customers experience minimal downtime and maximum satisfaction. You will engage directly with users, providing exceptional technical assistance, guiding them through troubleshooting steps, and escalating complex problems to senior support teams when necessary. This position offers an exciting opportunity to deepen your technical knowledge, refine your customer service skills, and grow within a leading global technology company that values innovation and employee development. If you thrive in a fast-paced environment, possess excellent communication abilities, and are committed to delivering top-tier support, we encourage you to apply and become a vital part of the Dell Technologies mission.
This role is integral to our commitment to customer excellence, providing direct support that enhances user experience and strengthens brand loyalty. You will work within a supportive team environment, leveraging advanced diagnostic tools and a comprehensive knowledge base to address a wide array of technical challenges. We value continuous learning and provide extensive training to keep our specialists at the forefront of Dell’s evolving product line. Join us and contribute to a legacy of technological innovation and unparalleled customer service.
Key Responsibilities
- Provide first and second-level technical support for Dell hardware (desktops, laptops, servers, storage, peripherals) and software.
- Diagnose and troubleshoot technical issues, escalating complex problems to appropriate internal teams as required.
- Communicate effectively with customers via phone, email, and chat, explaining technical concepts clearly and patiently.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in our CRM system.
- Guide customers through step-by-step solutions and remote assistance to resolve technical problems.
- Maintain a high level of customer satisfaction by providing timely and efficient support.
- Stay up-to-date with Dell's latest products, technologies, and support procedures.
- Identify trends in customer issues and contribute to knowledge base articles and internal documentation.
- Participate in ongoing training and development programs to enhance technical and customer service skills.
Required Skills
- Proven experience in a technical support role, preferably with Dell products.
- Strong understanding of Windows operating systems and common software applications.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused with a strong commitment to service excellence.
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi).
Preferred Qualifications
- CompTIA A+, Network+, or other relevant IT certifications.
- Experience with remote support tools and diagnostic software.
- Familiarity with server hardware and enterprise IT environments.
- Previous experience working in a helpdesk or call center environment.
- A Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career growth within a global company.
- Access to cutting-edge Dell technology and products.
- Employee discount programs on Dell products.
- Modern, collaborative hybrid work environment.
- Pension scheme with company contributions.
- Employee assistance program and wellness initiatives.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly through the Dell Technologies careers portal. Please highlight your relevant experience and why you believe you are the ideal candidate for this Dell Support Specialist role.