About Company
At Dell Technologies, we believe in the power of technology to drive human progress. From hybrid cloud solutions to high-performance computing, we’re building the future of technology and empowering our customers to achieve their goals. We are a global leader in providing end-to-end solutions that help individuals, businesses, and organizations worldwide stay connected, productive, and secure. Our commitment to innovation, sustainability, and exceptional customer experience defines who we are. Joining Dell means becoming part of a diverse and dynamic team that is passionate about making a difference and continuously pushing the boundaries of what’s possible.
Job Description
Are you passionate about technology and dedicated to delivering outstanding customer service? Dell Technologies is seeking enthusiastic and customer-focused individuals to join our Customer Support team in Cardiff, Wales. As a Customer Support Associate, you will be the first point of contact for our valued customers, providing vital assistance, troubleshooting technical issues, and ensuring a seamless experience with Dell products and services. This is more than just a support role; it’s an opportunity to act as a brand ambassador, transforming challenges into positive interactions and building lasting customer loyalty. You’ll be immersed in a fast-paced, dynamic environment where every day brings new opportunities to learn and grow. We are looking for individuals who possess excellent communication skills, a knack for problem-solving, and a genuine desire to help others. You’ll handle a variety of inquiries, from basic product questions to more complex technical diagnostics, across our diverse range of hardware and software solutions. If you thrive on making a tangible impact, enjoy collaborative team environments, and are eager to contribute to a world-leading technology company, then we want to hear from you. Join Dell and embark on a rewarding career where your potential is limitless, and your contributions are truly valued.
Key Responsibilities
- Serve as the primary point of contact for Dell customers via phone, email, and chat, addressing inquiries and resolving issues with professionalism and efficiency.
- Provide technical assistance and troubleshooting for Dell hardware, software, and peripheral products.
- Diagnose and resolve technical issues, guiding customers through step-by-step solutions or escalating to higher-level support as necessary.
- Document all customer interactions, technical details, and resolutions accurately in our CRM system.
- Maintain a high level of customer satisfaction by ensuring timely and effective problem resolution.
- Educate customers on product features, usage, and best practices to enhance their overall experience.
- Collaborate with internal teams to identify emerging issues and contribute to knowledge base articles.
- Stay updated on new Dell products, services, and support procedures.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in basic computer hardware and software troubleshooting.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Empathy and active listening skills with a patient and professional demeanor.
- Capability to multitask and manage time efficiently.
Preferred Qualifications
- Previous experience in a customer service or technical support role.
- Familiarity with Dell products and services.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
- Experience with CRM software and remote support tools.
- A passion for technology and continuous learning.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Employee discount programs on Dell products.
- Opportunities for professional development and career growth within a global company.
- Modern and collaborative office environment.
- Employee assistance program and wellness initiatives.
- Pension scheme contributions.
How to Apply
Ready to power your career with Dell Technologies? If you’re passionate about technology and customer satisfaction, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning how your skills and experience can contribute to our team in Cardiff.