About Company
Evri, formerly known as Hermes, is the UK’s largest dedicated parcel delivery company, committed to making delivery work for everyone. We handle millions of parcels every year, connecting businesses and individuals across the country with efficient, reliable, and innovative logistics solutions. With a vast network of couriers, depots, and parcel shops, Evri is at the forefront of the e-commerce delivery revolution, constantly evolving to meet the demands of a fast-paced market. We pride ourselves on a culture that values hard work, customer focus, and adaptability, offering a dynamic environment where individuals can contribute to a critical part of the modern economy. Join our team and be part of a company that is shaping the future of parcel delivery in the UK.
Job Description
Are you a proactive problem-solver with excellent communication skills, looking for a temporary opportunity to gain valuable experience in a fast-paced logistics environment? Evri (Hermes) is seeking a dedicated and enthusiastic individual to join our team in Farnley, Leeds, as a Temporary Delivery Support Assistant. This role is crucial in ensuring the smooth operation of our delivery network, acting as the vital link between our customers, couriers, and operational teams.
As a Delivery Support Assistant, you will be on the front lines, helping to resolve delivery queries, provide updates, and ensure parcels reach their destinations efficiently. This temporary position offers a fantastic chance to immerse yourself in the world of logistics, learn about supply chain management, and contribute directly to customer satisfaction. You’ll handle a variety of tasks, from tracking parcels and investigating delivery discrepancies to communicating with couriers and logging essential information. The ideal candidate will thrive in a dynamic setting, possess a keen eye for detail, and be committed to delivering exceptional service in every interaction. If you’re ready to make an immediate impact and support a crucial part of our operations, we encourage you to apply and become an integral part of our Farnley team.
Key Responsibilities
- Serve as the primary point of contact for customer and courier delivery-related queries via phone and email.
- Investigate and resolve delivery issues, including missing parcels, delayed shipments, and incorrect deliveries.
- Accurately log all interactions and resolutions into our internal tracking systems.
- Liaise effectively with couriers, depot staff, and other internal departments to facilitate smooth delivery operations.
- Provide accurate and timely updates to customers regarding the status of their parcels.
- Assist with administrative tasks related to delivery manifests, returns, and re-delivery requests.
- Monitor delivery performance and highlight potential areas for improvement to team leaders.
- Maintain a professional and helpful demeanour, even in challenging situations, to uphold Evri's commitment to customer service.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in basic computer applications, including email and data entry systems.
- Ability to work effectively in a fast-paced and dynamic environment.
- Exceptional organisational skills and attention to detail.
- A customer-focused attitude with a commitment to providing high-quality service.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer service, administrative, or logistics support role.
- Familiarity with parcel delivery operations or supply chain processes.
- Knowledge of the local Farnley/Leeds area and surrounding regions.
Perks & Benefits
- Competitive hourly pay.
- Opportunity to gain valuable experience in the logistics industry with a leading company.
- A supportive and collaborative team environment.
- Potential for extension or future opportunities based on performance and business needs.
- Direct contribution to essential daily operations and customer satisfaction.
How to Apply
If you are ready to take on this exciting temporary role and contribute to the success of Evri’s delivery network in Farnley, Leeds, we encourage you to apply. Please click on the application link below to submit your CV and cover letter, outlining your relevant experience and why you are the ideal candidate for this position.