About Company
Purolator is Canada’s leading integrated freight, package and logistics solutions provider. Celebrating over 60 years of delivering customer success, we’re powered by a dedicated team of over 13,000 employees. Our extensive network and innovative technologies ensure that packages and freight reach their destinations efficiently and reliably across Canada and around the globe. At Purolator, we believe in fostering a dynamic and inclusive work environment where every team member is valued and has the opportunity to grow. We are committed to operational excellence, environmental stewardship, and giving back to the communities we serve. Joining Purolator means becoming part of a legacy of innovation and commitment to connecting Canadians, playing a crucial role in the movement of goods that keep businesses running and communities thriving.
Job Description
Are you a highly organized, detail-oriented individual with a passion for efficiency and a drive to ensure smooth operations? Purolator, Canada’s leading integrated freight, package, and logistics solutions provider, is actively seeking a dedicated and proactive Delivery Logistics Operator to join our dynamic team in Windsor, Ontario. This is an exceptional opportunity to play a pivotal role in our daily operations, ensuring the timely and accurate flow of packages and information within our robust distribution network.
As a Delivery Logistics Operator, you will be at the heart of our Windsor distribution center, coordinating the intricate dance of inbound and outbound shipments. Your primary focus will be to optimize delivery routes, manage dispatch activities for our courier fleet, monitor real-time shipment progress, and proactively troubleshoot any logistical challenges that arise to minimize disruptions. You will work closely with couriers, warehouse staff, and customer service teams to maintain Purolator’s unwavering high standards of service excellence and customer satisfaction. This role requires a keen eye for detail, strong analytical and problem-solving abilities, and the capacity to thrive in a fast-paced, high-volume environment where every second counts and precision is paramount. You’ll be leveraging cutting-edge logistics software, GPS tracking systems, and advanced communication tools to ensure seamless operations from the moment a package arrives until it reaches its final destination. If you’re looking for a challenging yet incredibly rewarding career where your contributions directly impact operational success, drive efficiency, and elevate our commitment to connecting Canadians, we strongly encourage you to apply. We are looking for someone who takes initiative, is highly adaptable to changing priorities, and possesses excellent communication skills to articulate solutions and collaborate effectively with diverse teams. This position offers not just a job, but a clear career path with numerous opportunities for growth, continuous learning, and professional development within a well-established national company that values its people. Join Purolator and help us continue our tradition of delivering what matters, connecting communities, and powering Canadian commerce.
Key Responsibilities
- Plan, coordinate, and optimize daily delivery and pickup routes for a fleet of couriers to ensure maximum efficiency, cost-effectiveness, and on-time service.
- Monitor real-time shipment progress using advanced tracking systems, identifying potential delays or issues and implementing proactive solutions.
- Dispatch couriers effectively, assigning new pickups, urgent deliveries, or re-routing as operational needs arise throughout the day.
- Act as a central point of contact for couriers, providing immediate support, guidance, and resolving operational issues encountered on their routes.
- Investigate and resolve delivery exceptions, discrepancies, and customer service inquiries related to logistics and delivery status.
- Maintain accurate and detailed records of shipments, deliveries, operational data, and daily activities, preparing comprehensive reports as required.
- Collaborate seamlessly with warehouse staff to ensure packages are sorted correctly, loaded efficiently, and dispatched according to plan.
- Ensure strict compliance with all transportation regulations, company policies, safety standards, and service level agreements.
- Utilize logistics software and communication tools effectively to streamline operations, enhance productivity, and improve information flow.
Required Skills
- Minimum of 2 years of experience in logistics, transportation, dispatch, or a related operational role within a fast-paced environment.
- Proficiency in using logistics software, GPS tracking systems, and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent organizational and time management skills with a proven ability to prioritize multiple tasks and manage deadlines effectively.
- Strong analytical and problem-solving abilities, with a proactive and methodical approach to identifying and resolving complex issues.
- Exceptional communication skills, both verbal and written, for effective interaction with team members, couriers, and management.
- Ability to work independently with minimal supervision while also contributing positively to a collaborative team-oriented setting.
- High school diploma or equivalent; post-secondary education is a strong asset.
Preferred Qualifications
- Post-secondary education or certification in Logistics, Supply Chain Management, Business Administration, or a related field.
- Previous experience with large-scale courier or logistics platforms and proprietary operational systems.
- Demonstrated knowledge of local geography, road networks, and traffic patterns within the Windsor-Essex region.
- A valid G Class Driver's License with a clean driving record.
- Experience with process improvement methodologies or lean logistics.
Perks & Benefits
- Competitive salary package with potential for performance-based incentives.
- Comprehensive health and dental benefits plan, including vision care.
- Generous paid time off, including vacation and sick leave, plus a robust holiday schedule.
- Company-matched RRSP (Registered Retirement Savings Plan) contributions to support your financial future.
- Extensive opportunities for professional development, training, and career advancement within a national organization.
- Employee assistance program offering confidential support for personal and work-related challenges.
- Employee discounts on Purolator shipping services and various corporate partners.
- A vibrant and inclusive company culture that values diversity and teamwork.
How to Apply
Ready to take on this exciting challenge and contribute to Canada’s leading logistics provider? Join the Purolator team and play a pivotal role in delivering excellence every day. Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest in Purolator; however, only those selected for an interview will be contacted.