About Company
Dana Air is a leading Nigerian airline committed to delivering exceptional air travel experiences. With a fleet of modern aircraft and a focus on safety, reliability, and unparalleled customer service, we connect people and communities across Nigeria. Our mission is to be the airline of choice for Nigerians, offering convenient schedules, affordable fares, and a seamless travel journey. We believe in fostering a supportive and dynamic work environment where our employees can thrive and contribute to our collective success. Joining Dana Air means becoming part of a team dedicated to excellence in the aviation industry, playing a crucial role in maintaining our reputation for service and operational integrity.
Job Description
We are seeking a highly motivated and customer-centric Ticketing Officer to join our dynamic team in Uyo. As a Dana Air Ticketing Officer, you will be the face of our brand, responsible for providing exceptional service to our valued passengers. This role is pivotal in ensuring a smooth and efficient booking and ticketing process, contributing directly to our passengers’ overall travel experience.
Your primary responsibilities will include handling customer inquiries, managing flight reservations, issuing tickets, processing changes and cancellations, and assisting passengers with various travel-related concerns. You will be expected to possess an in-depth understanding of Dana Air’s fare rules, policies, and flight schedules, ensuring accuracy and compliance in all transactions.
This position requires a keen eye for detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will interact with a diverse range of customers, requiring patience, empathy, and a professional demeanor at all times. The ideal candidate will be a proactive problem-solver, capable of resolving issues efficiently and maintaining a positive attitude under pressure. You will also be responsible for maintaining accurate records of transactions and preparing daily sales reports.
At Dana Air, we pride ourselves on our commitment to safety and customer satisfaction. As a Ticketing Officer, you will play a crucial role in upholding these values, ensuring that every passenger receives the highest standard of service. If you are passionate about the aviation industry, possess a strong service orientation, and are looking for a challenging yet rewarding career opportunity, we encourage you to apply and become a vital part of the Dana Air family.
Key Responsibilities
- Manage and process flight reservations, ticket sales, re-issuance, and cancellations efficiently and accurately.
- Provide comprehensive information to passengers regarding flight schedules, fares, baggage allowances, and other travel requirements.
- Handle customer inquiries and resolve complaints professionally and courteously, ensuring customer satisfaction.
- Process payments for tickets and other services, maintaining strict adherence to financial procedures and policies.
- Verify passenger travel documents to ensure compliance with airline and immigration regulations.
- Generate daily sales reports and maintain accurate records of all transactions.
- Collaborate with airport operations and other departments to ensure seamless passenger flow and service delivery.
- Stay updated on Dana Air's product offerings, fare changes, and promotional activities.
- Adhere strictly to all company policies, procedures, and safety regulations.
Required Skills
- Proven experience in ticketing, reservations, or a customer service role within the aviation or hospitality industry.
- Excellent communication and interpersonal skills, both verbal and written.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Strong numerical aptitude and attention to detail for accurate transaction processing.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Customer-focused attitude with a commitment to delivering exceptional service.
- Computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and a proactive approach to issue resolution.
Preferred Qualifications
- A Bachelor's degree or HND in Travel & Tourism, Business Administration, or a related field.
- IATA foundation diploma or equivalent certification.
- Familiarity with local travel regulations and immigration procedures.
- Ability to speak multiple Nigerian languages is an added advantage.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within the aviation sector.
- Staff travel benefits and discounts.
- A collaborative and supportive work environment.
- Contribution to a leading Nigerian airline's success.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills. We thank all applicants for their interest, however, only those selected for an interview will be contacted.