About Company
Dana Air is one of Nigeria’s leading airlines, renowned for its commitment to safety, customer satisfaction, and operational excellence. With a modern fleet and a dedication to providing reliable air travel across key routes in Nigeria, we pride ourselves on connecting people and fostering economic growth. Our core values revolve around punctuality, professionalism, and delivering an unparalleled flying experience. We believe that our success is built on the talent and dedication of our employees, and we are committed to creating a supportive and dynamic work environment where every team member can thrive and contribute to our mission of being the airline of choice for Nigerians.
Job Description
Dana Air is actively seeking a highly motivated and customer-centric individual to join our team as a Customer Service Agent in Ikot Obio Offong, Uyo. In this vital on-site role, you will be the face of Dana Air, playing a crucial part in ensuring a smooth and pleasant travel experience for our passengers from the moment they arrive at our service points until they depart.
This position requires an individual who is not only adept at handling various customer inquiries and challenges with grace and efficiency but also passionate about upholding Dana Air’s reputation for exceptional service. You will be responsible for a wide range of duties, including managing reservations, assisting with check-in processes, resolving passenger issues, providing accurate flight information, and generally ensuring that all customer interactions are positive and professional. The ideal candidate will possess excellent communication skills, a calm demeanor under pressure, and a proactive approach to problem-solving. You will work closely with other operational teams, contributing to the seamless flow of our daily operations and directly impacting our passengers’ perception of our brand. If you are enthusiastic about the aviation industry and dedicated to delivering outstanding customer service, we encourage you to apply and become a valued member of the Dana Air family.
Key Responsibilities
- Greet passengers warmly and provide comprehensive assistance with ticketing, reservations, and general inquiries.
- Assist passengers with check-in procedures, including baggage handling rules and seat assignments.
- Process ticket sales, changes, and refunds accurately and efficiently using the airline's reservation system.
- Provide up-to-date flight information, including delays, cancellations, and gate changes, ensuring clear communication.
- Address and resolve customer complaints and issues professionally and empathetically, escalating complex situations when necessary.
- Assist passengers with special needs, including unaccompanied minors, passengers with disabilities, and elderly travelers.
- Maintain a thorough understanding of Dana Air's products, services, policies, and procedures.
- Collaborate effectively with airport staff, ground operations, and other airline personnel to ensure smooth operations.
- Adhere strictly to all company and aviation security regulations and safety standards.
- Handle cash and card transactions responsibly and reconcile daily sales.
Required Skills
- Proven experience in a customer service role, preferably within the airline or hospitality industry.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Ability to remain calm and professional in fast-paced or high-pressure situations.
- Proficiency in basic computer applications and experience with reservation systems is a plus.
- High level of empathy, patience, and a genuine desire to help people.
- Excellent interpersonal skills and ability to work effectively in a team.
Preferred Qualifications
- Bachelor's degree or HND in any discipline.
- Experience working with an airline reservation system (e.g., Amadeus, Sabre).
- Familiarity with IATA ticketing procedures and regulations.
- Fluency in additional local languages (e.g., Ibibio, Efik) is an advantage.
- Previous experience in a role requiring direct customer interaction in a demanding environment.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance plan.
- Generous staff travel benefits.
- Opportunities for professional development and career advancement within the aviation sector.
- A supportive and dynamic work environment.
- Contribution to a leading Nigerian airline.
How to Apply
To apply for this exciting opportunity to join Dana Air, please click on the application link below. You will be directed to our careers page where you can find more details and submit your application online. We encourage all qualified candidates to apply promptly.