About Company
KnowBe4 is the world’s largest integrated platform for security awareness training and simulated phishing attacks. We’re on a mission to empower organizations to strengthen their human firewall, combating cyber threats with cutting-edge technology and engaging educational content. Recognized as a leader in our field, KnowBe4 fosters a dynamic and innovative environment where creativity and collaboration thrive. We believe in investing in our people, providing the tools and opportunities necessary for professional growth, even in a remote capacity. Joining KnowBe4 means becoming part of a passionate team dedicated to making the digital world a safer place, one user at a time. Our culture is built on transparency, respect, and a shared commitment to excellence, valuing every team member’s contribution to our collective success.
Job Description
Are you a customer-focused individual with a passion for helping others navigate technology? KnowBe4, a global leader in cybersecurity awareness, is seeking a dedicated and enthusiastic Remote Contract Customer Support Specialist to join our expanding team. In this role, you will be the first point of contact for our valued customers, providing exceptional support for our award-winning security awareness training platform and simulated phishing products. This is a unique opportunity to contribute to a rapidly growing company from the comfort of your home office, assisting users with a variety of inquiries ranging from account management and product functionality to basic troubleshooting. You will play a crucial role in ensuring customer satisfaction and retention by delivering prompt, accurate, and friendly assistance, upholding KnowBe4’s commitment to outstanding service. We are looking for someone who thrives in a fast-paced environment, possesses strong problem-solving skills, and is dedicated to fostering positive customer relationships. If you’re ready to make an impact and help build a stronger ‘human firewall’ against cyber threats, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information and solutions regarding KnowBe4's products and services.
- Assist customers with account setup, platform navigation, and general usage questions.
- Troubleshoot common technical issues and escalate complex problems to the appropriate teams.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on best practices for utilizing the KnowBe4 platform to maximize their security posture.
- Collaborate with internal teams to improve product functionality and customer experience.
Required Skills
- 2+ years of experience in a customer service or support role, preferably in a tech-related field.
- Excellent written and verbal communication skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote work environment.
- A genuine passion for helping customers and ensuring their satisfaction.
- Basic understanding of IT concepts and web applications.
Preferred Qualifications
- Experience with cybersecurity concepts or security awareness training platforms.
- Previous experience in a remote work capacity.
- Associate's or Bachelor's degree in a relevant field.
- Familiarity with Google Workspace applications.
Perks & Benefits
- Flexible contract work schedule.
- Opportunity to work remotely from anywhere.
- Be part of a rapidly growing, industry-leading cybersecurity company.
- Access to a collaborative and supportive remote team culture.
- Contribution to a mission-driven organization focused on making the digital world safer.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit a comprehensive resume and a cover letter detailing your relevant experience and why you are the ideal candidate for a Remote Contract Customer Support Specialist at KnowBe4. We look forward to reviewing your application!