About Company
NCR Corporation is a global leader in providing technology and services that enable businesses to run better. Headquartered in Atlanta, GA, NCR powers the everyday transactions that make life easier. From self-service kiosks and point-of-sale systems to advanced analytics and payment processing solutions, NCR’s innovative products and services are trusted by clients across the retail, hospitality, banking, and telecommunications industries worldwide. With a rich history spanning over a century, NCR is committed to driving digital transformation and delivering exceptional customer experiences. Joining NCR means becoming part of a diverse, global team dedicated to pioneering the future of commerce and helping businesses thrive in an increasingly connected world. We believe in fostering a culture of innovation, collaboration, and continuous learning, empowering our employees to make a significant impact. We are looking for individuals who are not just looking for a job, but a career where they can grow and contribute to meaningful technological advancements.
Job Description
Are you a natural problem-solver with a passion for helping people? Do you thrive in a dynamic, remote work environment where your communication skills can shine? NCR is seeking a dedicated and enthusiastic Customer Support Specialist to join our remote team, serving our valued clients from the comfort of your home office in the Alpharetta area. In this pivotal role, you will be the first point of contact for our customers, providing essential technical assistance, troubleshooting product issues, and ensuring a seamless experience with NCR’s innovative solutions. You will navigate a diverse range of inquiries, from basic ‘how-to’ questions to more complex technical challenges, utilizing your critical thinking and empathy to guide customers towards successful resolutions. This isn’t just about answering calls; it’s about building relationships, understanding customer needs, and representing the NCR brand with professionalism and expertise. We are looking for an individual who is eager to learn, adaptable to new technologies, and committed to delivering outstanding service with every interaction. If you are ready to make a tangible difference for a global technology leader and contribute to a team that values your growth and well-being, we encourage you to apply. This remote position offers the flexibility to manage your work-life balance while being an integral part of a supportive and collaborative team. You will be provided with the necessary tools and comprehensive training to excel in this role, empowering you to become a true expert in NCR’s diverse offerings. Your ability to calmly and effectively communicate complex technical information to non-technical users will be key to your success. We foster an environment where your insights are valued, and your career path is supported through ongoing development opportunities.
Key Responsibilities
- Provide first-line technical support and troubleshooting for NCR products and services via phone, email, and chat.
- Diagnose and resolve customer issues efficiently and effectively, escalating complex problems to higher-tier support when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Educate customers on product features, functionalities, and best practices to maximize their experience.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay up-to-date with product knowledge, service updates, and industry trends.
- Collaborate with internal teams (e.g., product development, sales) to address customer feedback and improve service quality.
- Adhere to company policies and procedures, including data privacy and security protocols.
Required Skills
- 1+ years of experience in customer support, technical support, or a similar client-facing role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to work independently and manage time effectively in a remote environment.
- Demonstrated empathy and patience when dealing with customer inquiries.
- High-speed internet connection and a dedicated, quiet home office space.
Preferred Qualifications
- Associate's or Bachelor's degree in a technical field or related discipline.
- Experience with financial technology (FinTech), retail software, or hospitality systems.
- Familiarity with remote collaboration tools (e.g., Slack, Microsoft Teams).
- Certification in customer service or IT support (e.g., CompTIA A+).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and company holidays.
- Paid parental leave.
- Professional development and career growth opportunities.
- Employee assistance program (EAP).
- Remote work setup stipend and equipment provided.
- Inclusive and diverse company culture.
How to Apply
If you are a highly motivated individual eager to contribute to a leading global technology company, we encourage you to apply. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your relevant experience and why you are a great fit for a remote customer support role at NCR.