About Company
Zenith Bank Plc is a leading financial institution in Nigeria and Anglophone West Africa. Established in 1990, we have consistently demonstrated our commitment to superior customer service, innovation, and ethical banking practices. With a robust network of branches and a strong digital presence, Zenith Bank serves millions of individuals and businesses, contributing significantly to economic development across the region. We pride ourselves on creating a dynamic and inclusive work environment where employees are empowered to grow, develop their skills, and make a tangible impact. Our core values revolve around integrity, professionalism, and a relentless pursuit of excellence in all our operations. At Zenith Bank, we don’t just offer banking services; we build lasting relationships, fostering trust and delivering solutions that meet the evolving needs of our diverse clientele.
Job Description
Are you passionate about delivering exceptional customer service and thrive in a vibrant, face-to-face environment? Zenith Bank Plc is seeking a dedicated and enthusiastic Customer Support Representative to join our esteemed team in D-Line, Port Harcourt. This on-site role is critical to our commitment to maintaining a high standard of customer satisfaction and operational excellence. As a Customer Support Representative, you will be the welcoming face and reliable voice for our valued customers, providing friendly, efficient, and professional support for all their banking needs. Your daily responsibilities will involve addressing inquiries, resolving issues, processing transactions, and guiding customers through our comprehensive suite of products and digital services. This position offers a unique opportunity to contribute directly to Zenith Bank’s reputation for outstanding service, develop your professional skills within a leading financial institution, and grow alongside a supportive and dynamic team. We are searching for individuals who possess not only excellent communication skills but also a genuine empathy for customer concerns, coupled with a proactive problem-solving mindset. Your ability to connect with customers, understand their requirements, and provide accurate, timely assistance will be paramount in fostering strong, lasting relationships and ensuring a superior banking experience. If you are a highly organized, detail-oriented, and customer-focused individual eager to make a significant contribution, we encourage you to apply and become an integral part of our success story.
Key Responsibilities
- Serve as the primary point of contact for customers visiting the branch, providing prompt, courteous, and accurate assistance.
- Address and resolve customer inquiries regarding account balances, transaction history, banking products, and services efficiently.
- Assist customers with account opening procedures, processing deposits, withdrawals, transfers, and other banking transactions.
- Educate customers on our digital banking platforms, self-service options, and the benefits of various financial products.
- Professionally handle customer complaints and feedback, escalating complex issues to appropriate departments for swift resolution.
- Maintain a comprehensive and up-to-date knowledge of Zenith Bank’s products, services, policies, and operational procedures.
- Ensure strict compliance with all bank regulations, internal policies, and security protocols in all customer interactions.
- Accurately process all customer requests, ensuring proper documentation is completed and filed.
- Actively identify opportunities to cross-sell or upsell relevant banking products and services based on customer needs.
- Contribute to a positive and collaborative work environment, working effectively with team members to achieve branch objectives.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a patient, empathetic, and customer-centric approach.
- Proven ability to effectively troubleshoot and resolve customer issues under pressure.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to operate effectively and efficiently in a fast-paced, high-volume customer service environment.
- High degree of professionalism, integrity, and discretion.
- Excellent attention to detail and accuracy in handling financial transactions and data.
- Proactive problem-solving abilities and a strong desire to assist customers.
Preferred Qualifications
- A Bachelor's degree or Higher National Diploma (HND) in Banking & Finance, Business Administration, or any related field.
- Minimum of 1 year of proven experience in a customer service role, preferably within the banking or financial services industry.
- Familiarity with banking software, core banking applications, and Customer Relationship Management (CRM) systems.
- Knowledge of local languages prevalent in Port Harcourt (e.g., Igbo, Ikwerre) is an added advantage.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive medical and health insurance coverage.
- Significant opportunities for professional development, training, and career advancement within a leading financial institution.
- Generous paid time off, including annual leave and public holidays.
- A supportive, inclusive, and collaborative work environment.
- Exclusive employee banking benefits and financial advisory services.
- Access to a wide range of learning and development resources to enhance skills.
How to Apply
Interested and qualified candidates are strongly encouraged to submit their application by visiting the official Zenith Bank careers portal. Please navigate to the ‘Careers’ section, search for ‘Customer Service Representative’ or similar roles in Port Harcourt, and follow the instructions to submit your resume and cover letter online. Ensure your application clearly highlights your customer service experience and qualifications relevant to this role. Click on the link below to apply for the job.