About Company
Santander UK is a leading financial services provider, deeply embedded in communities across the United Kingdom. With a significant presence and headquarters in Milton Keynes, we pride ourselves on delivering excellent service and innovative financial solutions to millions of customers. Our commitment to our colleagues and customers is paramount, fostering a culture of collaboration, respect, and continuous growth. We believe in empowering our employees to make a real difference, whether they’re serving customers in person or, as in this role, from the comfort of their home within our dedicated remote department. Join a company that values your contribution and invests in your future.
Job Description
Are you a compassionate problem-solver with a knack for clear communication? We are seeking a dedicated Customer Support Assistant to join our expanding Remote Department. In this vital role, you will be the friendly voice and helpful guide for our customers, assisting them with a wide range of inquiries from the convenience of your home office. This is more than just answering calls; it’s about building trust, providing accurate information, and ensuring every customer interaction is positive and productive. You will handle queries via phone, email, and chat, addressing account inquiries, technical support issues, and general service questions, all while adhering to our high standards of service and compliance. Success in this role means proactively identifying customer needs, resolving issues efficiently, and leaving customers feeling valued and understood. You’ll be part of a supportive remote team, equipped with the tools and training to excel, making a tangible impact on our customers’ financial well-being from anywhere in the UK.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information and solutions regarding banking products, services, and account management.
- Troubleshoot and resolve customer issues, escalating complex cases to senior staff when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Educate customers on self-service options and digital tools available.
- Adhere to all company policies, procedures, and regulatory requirements.
- Collaborate with team members and other departments to ensure seamless customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in basic computer applications and navigating multiple systems simultaneously.
- Ability to work independently and manage time effectively in a remote setting.
- Demonstrated problem-solving capabilities and attention to detail.
- A quiet, private workspace with a reliable high-speed internet connection.
- Resilience and patience when dealing with challenging customer situations.
Preferred Qualifications
- Previous experience in a customer service or contact centre environment.
- Familiarity with financial services products and terminology.
- Experience working in a remote or hybrid work model.
- GCSEs (or equivalent) in English and Mathematics.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive pension scheme with attractive employer contributions.
- Generous holiday allowance, increasing with service.
- Private medical insurance and life assurance.
- Access to a wide range of discounted financial products.
- Extensive training and development opportunities for career progression.
- Employee assistance program for personal and professional support.
- Equipment provided for your home office setup.
How to Apply
If you are ready to make a significant impact from the comfort of your home, we encourage you to apply! Please click on the application link below to submit your CV and cover letter, detailing your relevant experience and why you are the ideal candidate for this remote opportunity.