About Company
SkipTheDishes, part of the global Just Eat Takeaway.com family, is Canada’s most popular food delivery network. Our mission is simple: to connect millions of hungry customers with their favourite restaurants, seamlessly and efficiently. Founded right here in Winnipeg, we’ve grown from a local startup to a national powerhouse, revolutionizing the way Canadians enjoy food. We pride ourselves on our innovative technology, our dedication to supporting local businesses, and a vibrant, inclusive workplace culture where every team member contributes to our success. At SkipTheDishes, you’re not just joining a company; you’re becoming part of a community that thrives on speed, service, and delicious food. We believe in fostering an environment where talent from all backgrounds can flourish, offering unique opportunities for growth and impact in the fast-paced world of tech and logistics. Come be a part of our story and help us deliver joy, one order at a time, from our Winnipeg hub to plates across the nation.
Job Description
Are you passionate about helping people and eager to make an impact in a fast-paced, dynamic environment? SkipTheDishes is looking for dedicated and empathetic Customer Support Agents to join our growing team in Winnipeg. This role is specifically designed to welcome talented individuals from around the globe who are looking to kickstart or continue their careers in Canada. As a Customer Support Agent, you will be the friendly voice and helpful hand for our diverse community of customers, couriers, and restaurant partners. You’ll be at the forefront of our operations, ensuring every interaction is positive and every issue is resolved with efficiency and a smile.
Our customer support team is the backbone of our service, handling a wide array of inquiries ranging from order status updates and payment issues to technical troubleshooting and general assistance. You’ll work in a hybrid model, balancing the collaborative energy of our Winnipeg office with the flexibility of remote work, providing essential support that keeps our network running smoothly. We value clear communication, critical thinking, and a proactive approach to problem-solving. This is more than just a job; it’s an opportunity to develop invaluable professional skills, grow within a rapidly expanding global company, and contribute to a service that impacts millions daily. If you’re a quick learner, naturally empathetic, and ready to embrace new challenges in a supportive, multicultural setting, we encourage you to apply. We are committed to fostering an inclusive environment and providing the necessary tools and training for all our team members to thrive.
Key Responsibilities
- Provide exceptional customer service to SkipTheDishes users (customers, couriers, and restaurant partners) via phone, email, and chat.
- Efficiently resolve inquiries, complaints, and requests with a positive and helpful attitude.
- Accurately document all customer interactions and resolutions in our CRM system.
- Troubleshoot and resolve technical issues related to the SkipTheDishes platform and app.
- Collaborate with internal teams (e.g., operations, tech) to escalate and resolve complex issues.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Identify trends in customer feedback and contribute to process improvements.
- Adhere to service level agreements (SLAs) and quality assurance standards.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- High level of empathy and a customer-centric approach.
- Ability to multitask and navigate multiple systems simultaneously in a fast-paced environment.
- Proficiency with basic computer applications and willingness to learn new software.
- Adaptability and resilience when faced with challenging situations.
- Legal eligibility to work in Canada and a valid work permit (if applicable).
Preferred Qualifications
- Prior experience in a customer service, call centre, or hospitality role (1 year preferred).
- Fluency in additional languages (e.g., French, Punjabi, Tagalog, Mandarin) is a significant asset.
- Familiarity with CRM software and ticketing systems.
- Experience in the food delivery or e-commerce industry.
- A passion for food and technology.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off and vacation policy.
- Employee food discounts and other perks.
- Opportunities for professional development and career advancement within a global company.
- A vibrant, inclusive, and multicultural work environment.
- Modern office space with collaborative work areas.
- Employee assistance program (EAP).
How to Apply
Ready to deliver exceptional service and grow your career with SkipTheDishes? We encourage all qualified applicants, including those new to Canada, to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!